61 Customer Support jobs in Sydney

Job Details
As a Customer Support Manager, you will be at the core of our customer interactions, ensuring their needs are effectively communicated to our internal team. You'll work closely with customers to understand their challenges and provide personalised support and solutions that align with their goals. Your role will involve facilitating clear communication between customers and our team, ensuring that customer expectations are met and exceeded. You’ll play a vital role in driving customer satisfaction and loyalty through proactive engagement and problem-solving.

What We Expect
We’re seeking a proactive communicator who excels at building strong relationships with customers. You should have excellent organisational skills, the ability to manage multiple customer inquiries, and the capability to relay customer feedback and requirements clearly to our team. Experience in a similar customer support role is essential, as is a solid understanding of our technology offerings. You should be comfortable working in a fast-paced environment and skilled at identifying and addressing customer issues before they escalate. Success in this role will be measured by customer satisfaction, retention rates, and your ability to foster collaborative partnerships both with customers and internally.

How to Apply
If you’re passionate about customer support and enjoy working in a collaborative environment, we’d love to hear from you. To apply, please send your resume and a brief cover letter outlining your experience and why you’re the right fit for this role. We look forward to seeing how you can contribute to our team and help our customers achieve success.

Experience a vibrant and collaborative workplace where every day brings new challenges and opportunities.

We provide ongoing training, mentorship, and development opportunities to help you enhance your skills and advance your career.

We understand the importance of work-life balance. Catalyst offers flexible working arrangements.

Be at the forefront of the marketing industry, working on exciting projects for diverse clients across various sectors.

We partner with a wide range of clients, helping them achieve their marketing goals and drive growth.

Our team is a mosaic of different backgrounds, perspectives, and experiences, making us stronger and more innovative.

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Join the hundreds of satisfied clients who have transformed their business with Summit Tech. Contact us today to get started!

Customer Support Specialist page is loadedCustomer Support Specialist Apply locations Sydney, NSW time type Full time posted on Posted Yesterday job requisition id JR562

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team , so you’ll get to work with smart, motivated and friendly people across Tyro . We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a r eal impact. A s we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career , and help unleash the potential of our customers , one payment at a time.

Step inside life at Tyro here .

About The Role

Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing excellent quality customer support for 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality seriously. Tyros are a highly collaborative mix of people. Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business, who have inspiring stories and top-notch talent.

We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home, or from our brand new CBD office.

Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You’ll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers. Ultimately, your goal will be to delight our customers on their first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile!

What You'll Do

• Answer all incoming calls in a professional and efficient manner

• Educate customers of Tyro’s products and services

• Troubleshoot any issues regarding terminals and eCommerce enquiries

• Guiding our customers through the EFTPOS activation process.

• Resolve all complaints through effective communication skills and escalate to team lead when needed

• Collaborate closely with various internal teams to identify or create innovative solutions

• Record detailed and accurate notes of merchant enquiries in a timely and efficient manner.

• Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work

What You'll Bring

• Previous experience in Retail, Hospitality or Contact Centre

• An infectiously upbeat attitude and a bubbly personality

• A passion for customer experience and providing exceptional service

• Strong communication and interpersonal skills

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working

• Learning and career development opportunities

• 16 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave )

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives.We welcome applicants of all backgrounds and are an equal opportunity employer . If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI -Hybrid

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team , so you’ll get to work with smart, motivated and friendly people across Tyro . We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a r eal impact. A s we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career , and help unleash the potential of our customers , one payment at a time.

Wow the Customer - We love our customers and we want them to love us too.
Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"
Stay Hungry - We ooze passion and determination and we play as a team to win.
Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.

We are EssilorLuxottica , a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the expertise of two industry pioneers: one in advanced lens technologies and the other in the craftsmanship of iconic eyewear. Our vertically integrated business is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL . Our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand , we operate iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank . Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission: to help people see more and be more.

Currently, EssilorLuxottica offers a permanent full-time contract within our Customer Support team. We are looking for energetic applicants to be part of our customer’s journey by providing a world-class experience. This role involves handling inbound calls, responding to emails and social media requests, and being part of a vibrant, experienced team to ensure quick resolutions through end-to-end service.

1. Respond to inbound customer inquiries in a timely and professional manner.
2. Complete customer data updates and maintenance.
3. Provide technical support by collaborating with internal and external departments to resolve system issues.
4. Assist with online sales by processing orders, refunds, cancellations, and tracking order status.
5. Ensure compliance with EssilorLuxottica's work health and safety policies and procedures.

Skills & Experience

• Excellent customer service experience from retail, hospitality, or call center backgrounds.
• Natural communicator and solution-focused mindset.
• Initiative to 'think outside the box' to find the best solutions for customers.
• Strong attention to detail.
• Proficient in Microsoft Office suite.

Working at EssilorLuxottica

A career with EssilorLuxottica offers rewarding experiences and daily skill development. Working at our head office in North Sydney, you will enjoy:

• A generous yearly product allowance across our brands.
• Discounted onsite parking and product discounts for family and friends.
• Wellness amenities including a reformer Pilates studio, Yoga classes, Personal training, and Bike storage.
• Proximity to local cafes, a major shopping center, and public transport.
• Global volunteering opportunities through our OneSight Foundation.
• Wide career opportunities across the Luxottica network.
• Complimentary full-time concierge services offering an exclusive hotel-style experience.

To be considered, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do. We care about creating a workplace where team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender, ethnicity, disability, sexual orientation, or life stage. We value flexibility and support work/life balance and wellbeing. We strive to create a safe, inclusive environment and aim to deliver better experiences for our customers and each other.

Direct message the job poster from Bing Technologies Pty Ltd

At Bing Technologies, we transform business communication. By delivering innovative, cost-effective solutions that help organisations streamline correspondence and enhance customer engagement. Our team is dedicated to innovation, and we pride ourselves on maintaining strong relationships with our clients. We are currently looking for a dynamic and empathetic Customer Service Representative to join our growing team and help us continue to deliver world-class service. Why not visit us at bingmail.com.au

Role Description

This is a full-time, on-site role for a Customer Support Representative located in Pyrmont, NSW. The Customer Support Representative will handle incoming customer inquiries, provide excellent service, maintain customer satisfaction, and troubleshoot issues. Responsibilities include responding to various customer support channels, documenting and resolving customer issues, and ensuring timely follow-ups. The role requires excellent communication and interpersonal skills to build positive customer relationships. A successful candidate must have strengths in attention to detail and a technical aptitude and interest.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Proficiency in Troubleshooting
• Excellent interpersonal and problem-solving skills
• Previous experience in a customer service role is a plus
• Ability to work independently and as part of a team
• Knowledge of customer support software and CRM systems is beneficial

What We Offer

Fixed, normal business operating shift times. No working back or overtime.

Working in a friendly collaborative team and working environment

Potential for growth

Regular team building social events

How to Apply

Send your resume/application through to

• Seniority level Entry level

• Employment type Full-time
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Bing Technologies Pty Ltd by 2x

Get notified about new Customer Support Representative jobs in Pyrmont, New South Wales, Australia .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

At Spaceship, we're on a mission to transform the way people think about and invest their money. We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy for everyone. In 2023, we launched a new US Investing service.

Since launch, we have grown to more than 200,000 financial members and surpassed $1.5 billion in funds under management – but we're just getting started.

In 2024, eToro acquired Spaceship, strengthening eToro's presence in the Australian market and expanding into the superannuation and long-term savings sector. eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, with over 33 million users worldwide across 140+ countries.

For a business that enables people to invest in their future, trust is everything. This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.

You will be joining a small team focused on delivering excellent customer experience at Spaceship. You'll provide exceptional support to customers across all our products including superannuation, managed investments (Spaceship Voyager) and US Investing services.

Building trust requires not only a solid understanding of financial products and services, but also the ability to empathise with a diverse range of customers - from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first investment account.

Beyond handling enquiries and solving problems, you'll play a role in product development by connecting customer feedback with different areas of the business.

• Act as our customers' primary point of contact, giving customers an internal voice and being our external ear
• Provide comprehensive support across all Spaceship products including superannuation, managed investments, and US Investing services
• Handle account management queries, product information requests, and technical support issues
• Manage incoming customer enquiries via email, chat and phone
• Handle customer feedback, complaints and general enquiries with expertise and care
• Nurture relationships that will lead to long-term customer advocates
• Collaborate with internal teams to improve products and processes based on customer insights

• 2-3 years of experience in B2C customer support, customer success, or similar customer-facing roles
• Experience with customer support systems such as CRMs and online chat platforms
• Strong understanding of financial services and investment products
• Experience in fintech, banking, or financial services is highly preferred
• RG146 accreditation is advantageous (we can support the right candidate in obtaining this)
• Full working rights in Australia

• Excited by our mission and hungry for a challenge
• Passionate about forward-thinking fintech products and investment platforms
• Empathetic, patient and able to understand complex problems from different viewpoints
• Able to demonstrate initiative and persistence in solving customer problems
• Constantly iterating to find the best solutions for our members
• An exceptional communicator who thrives in a collaborative environment
• Inquisitive with a strong aptitude for continuous learning
• Detail-oriented with strong compliance awareness

This role will be based in our Sydney office. Candidates must have full working rights in Australia.

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1 week ago Be among the first 25 applicants

This range is provided by Fenergo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

A$84,000.00/yr - A$8,000.00/yr

About Us
At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.
We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don't stop there.
At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future—together.
Role Description
We are looking for a knowledgeable Customer Support Consultant to triage and resolve issues raised against our software applications. You will be liaising with our Global client IT Teams to resolve production issues. This position is a full-time, permanent role based in Sydney. The salary range for this role is between $84,000-$8 ,000, plus superannuation.
Responsibilities include:

• Understanding Fenergo products and their functionality to provide support for our on-premise and SAAS based software, answering functional and technical support queries from our customers and partners
• Working with Fenergo product teams to provide technical support for reported issues with Fenergo's SAAS using active monitoring solutions available
• Accurately document customer issues, understand customer systems and configuration, identify problems, and recommend solutions
• Develop functional and technical knowledgebase articles through the identification of common support requests
• Troubleshoot technical issues and drive them through to resolution in line with our agreed SLA's performing debugging procedures and general first level support
• Identify and reproduce customer reported software defects and work with our internal development teams to resolve them
• Establishing the root causes of application errors and escalating serious concerns to the Senior developers. Documenting processes and monitoring application performance metrics. Providing front end support to clients and colleagues in other departments
• Communicate with Customers via phone and email to keep them updated on the progress, managing expectations, and updating status of their tickets
• Work with Project Teams responding to queries raised by client IT Teams via the ticket management system
• Providing software application support under the supervision of the Senior Engineer
• Become a recognised subject matter expert in Fenergo products
• Participate in on-call duties rotation for out of hours Support, and follow the sun of high priority customer incidents
• May be required to travel
  

• Good understanding of SQL and ability to write basic SQL queries to troubleshoot and correct data issues
• Experience working in a Technical Customer Support environment
• Good understanding of SAAS software principles
• Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams
• Strong analytical, problem solving and troubleshooting skills
• Demonstrate Customer focus and empathy
• High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs
• Ability to maintain self-control and objectivity while defusing stressful customer situations
  

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar
  

• Private healthcare cover
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University'
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress
• Active sports and social club

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Fenergo by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Location: Design & Support Centre, Sydney, NSW, AU

Date Posted: 24 June 2025

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.
At King Living , we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
We’re looking for a dedicated and highly organised Customer Support Consultant -Trade Concierge to join our Customer Service team. This role is the key post-sale contact for our Trade clients – including interior designers, architects, and commercial buyers – ensuring a seamless, premium experience from order confirmation through to delivery and beyond.
With a focus on white-glove service, you’ll play a pivotal role in communication, coordination, and issue resolution, all while using cutting-edge tools such as AI and Customer 360 to enhance visibility and service delivery across the full customer journey.
The Role

• Oversee the full lifecycle of Trade orders, ensuring accuracy in every detail.
• Proactively communicate with clients to provide updates on deliveries, stock, and service timelines.
• Resolve post-sale concerns such as damage claims or delivery issues quickly and professionally.
• Liaise with internal teams – including Customer Service, Despatch, Warehouse, and Showrooms – to prioritise Trade client outcomes.
• Support the Showroom team with Trade-related follow-ups where needed.
• Use AI tools and CRM systems to manage customer communication, track open actions, and reduce admin.
• Maintain a monthly service performance report, identifying trends and improvement opportunities.

• You bring a background in retail, hospitality, logistics, call centres or front-facing service roles, with a focus on high-volume communication across voice and digital channels.
• You're confident using systems like Salesforce, Microsoft Dynamics, SAP or similar CRMs – and eager to adopt AI tools that help streamline workflows.
• You thrive in fast-paced environments, can juggle multiple tasks, and solve problems calmly and efficiently.
• You have exceptional communication and relationship-building skills, both written and verbal.
• You’re a team player who’s adaptable, positive, and driven by a passion for premium customer service.
• Previous experience in a Trade or Commercial customer service setting is desirable but not essential.

• Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
• Generous Discounts: handsome employee and family & friends discounts on our premium products.
• Family First: paid parental leave to support you through all stages of life.
• Career Growth: be part of a fast-growing, innovative company that values your professional development.
• Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
• Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.
  

To apply for this role please complete the form bellow.

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We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

EssilorLuxottica currently have a permanent full time contract working within our Customer Support team,we are looking for energetic applicants to be a part of our customer’s journey by providing a world class experience for our customers. This will involve taking inbound calls and responding to emails and social media requests and being part of a vibrant and experienced team, you will ensure quick resolutions by providing an end-to-end service.

• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.
• Provide technical support by working with internal and external departments to resolve system issues.
• Assist with online sales by processing orders, refunds, cancellations and chasing order status.
• Ensure compliance as per EssilorLuxottica's work health and safety policies and procedures

Skills & Experience

• Excellent customer service experience from a retail, hospitality or call centre background.
• Natural communicatorand solution focused
• Initiative to 'think outside the box' to ensure best solutions for our customers
• Strong attention to detail
• Solid knowledge and understanding of Microsoft Office suite

Working at EssilorLuxottica

A career withEssilorLuxotticawill offer you rewarding experiences and the opportunity to develop your skills every day.
Working at our head-office located in North Sydney, you will enjoy:

• A generous yearly product allowance for you to spend across our portfolio of brands
• Discounted onsite parking and product discounts for family & friends
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Global volunteering opportunities through our OneSight Foundation
• Wide range of career opportunities across the Luxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

Job Segment: Retail Sales, Ophthalmic, Retail, Healthcare

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Description

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SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
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Why Tyro?
At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

Why Tyro?
At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You.
Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
Step inside life at Tyro here.
About The Role
Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing excellent quality customer support for 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality seriously. Tyros are a highly collaborative mix of people. Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business, who have inspiring stories and top-notch talent.
We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home, or from our brand new CBD office.
Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You’ll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers. Ultimately, your goal will be to delight our customers on their first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile!
What You'll Do

• Answer all incoming calls in a professional and efficient manner
• Educate customers of Tyro’s products and services
• Troubleshoot any issues regarding terminals and eCommerce enquiries
• Guiding our customers through the EFTPOS activation process.
• Resolve all complaints through effective communication skills and escalate to team lead when needed
• Collaborate closely with various internal teams to identify or create innovative solutions
• Record detailed and accurate notes of merchant enquiries in a timely and efficient manner.
• Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
  

• Previous experience in Retail, Hospitality or Contact Centre
• An infectiously upbeat attitude and a bubbly personality
• A passion for customer experience and providing exceptional service
• Strong communication and interpersonal skills
  

• A mix of in-office and remote working
• Learning and career development opportunities
• 16 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks, craft beer and wine, ping pong and video games
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at Tyro Payments by 2x

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HomeMade, Mable, Leap In! And Mable Direct Are Entities Under The Attain Healthtech Group Of Companies. While Our Companies Are Diverse, Three Similarities Bind Us

• We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
• We believe in technology as an enabler
• We’re driven by helping customers attain better outcomes
  
  

• Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
• Display excellent interpersonal skills with an empathetic and compassionate approach to customers
• Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
• Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
• Proactively educate our users on getting the most out of Mable based on their individual needs.
• Advocate for customers to ensure their needs are met and inquiries resolved.
• Provide broader business teams with insights and feedback to support process and platform improvements
• Deliver standard service excellence that is in line with our code of conduct and company values
• Adhere to team processes and procedures and accurate record-keeping in Salesforce
• Meet individual and team KPIs, and undertake other duties and responsibilities as required
  
  

• Be part of a vibrant and caring team, assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
• Display excellent interpersonal skills with an empathetic and compassionate approach to customers
• Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
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• Deliver standard service excellence that is in line with our code of conduct and company values
• Adhere to team processes and procedures and accurate record-keeping in Salesforce
• Meet individual and team KPIs, and undertake other duties and responsibilities as required
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

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