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Clinical Access Center
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

RN Call Center
Full-Time, 10hrs - 9:00am-7:30pm
Clinical Access Center
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary
Responsible to drive Population Health through clinical access and communication in a call center environment. They are the first voice of Summa Health that patients, physicians, and hospital faculty will encounter when communicating the organization. This role has the critical responsibility of providing all patients and physicians unparalleled experience and support in the following capacities; interacting with patients virtually to assess their clinical needs and requirements to achieve and/or maintain their health, evaluation of patient medical concerns, initial screening of patient signs and symptoms, acts in collaboration with the physician’s care team, collaboration with the multi-disciplinary team, guides members toward and facilitate interaction with resources appropriate for care and well-being, utilizing recourses available to uphold the population healthcare model, and any other questions or concerns.
Minimum Qualifications

• Formal Education Required:
• Bachelor’s of Science in Nursing (BSN)
• Applicants with an Associate’s degree will be considered but are required to obtain BSN within three (3) years of employment
• Graduate of a program of professional nursing that is accredited by the Commission on Collegiate Nursing Education (CCNE) or Accreditation Commission for Education in Nursing (ACEN)
• Current license to practice registered nursing in the State of Ohio
• Experience and Training Required:
• Three (3) years recent clinical experience in a physician office, home health, critical care and/or emergency room.
  

• Relevant experience includes: direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using the nursing process, or adult/pediatric nursing care in a physician or hospital setting.
• Knowledge of keyboard with extreme accuracy and Microsoft Office products (Excel, Word, Outlook).
• Other Skills, Competencies and Qualifications:
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Customer Focus
• Adaptability and flexibility
• Ability to understand and follow directions
• Ability to multitask using the computer and interacting with patients/physicians virtually
• Communication
• Professionalism, Enthusiasm, and Positivity
• Integrity/ethical standards
• Results-oriented
• Organizational skills with a strong attention to detail
• Personal leadership skills
• Conflict resolution
• Influence when speaking with others
• Strong critical thinking
• Basic Life Support (BLS) certification
• Level of Physical Demands:
• Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.
• Ability to sit for extended periods of time
• Work weekends, evenings, and holidays as assigned
• Reliable Transportation required
• Ability to adjust work hours to meet business demands as required
  

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay

• Seniority level Not Applicable

• Employment type Full-time

• Job function Health Care Provider
• Industries Hospitals and Health Care

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Cleveland, OH $60,00 .00- 98,160.00 4 months ago

Greater Cleveland 33.00- 52.00 2 weeks ago

North Canton, OH 43.00- 43.00 3 weeks ago

Painesville, OH 2,200.00- 2,200.00 1 month ago

Greater Cleveland 33.00- 52.00 2 weeks ago

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Address

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued, and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Office Location: Abilene, Texas, United States

Starting Pay Rate: $18.00 per hour

This is not a remote/hybrid position.

The incumbent will be required to work on-site, in our Operations Center located in Abilene, Texas.

Saturday hours and holiday hours may be a requirement based on your designated schedule.

Incumbent must be able to work flexible hours and/or extended hours as business requires.

First Financial Bank is looking for talented individuals who seek the challenge of providing first-class service to customers and prospective customers of an award-winning financial institution. First Financial Bankshares has been named among the nation's top performing banks in the one to five-billion-dollar category each of the last five years. We want people who find satisfaction in succeeding and growing alongside our leading community financial institution.

At First Financial, we offer the opportunity for you to grow as a Bilingual Customer Service Specialist . You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Every interaction is an opportunity for you to use your problem-solving and relationship-building skills to answer customer questions. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life. We also offer the satisfaction of helping others, a productive team-based environment, supportive management, and casual business attire.

• Support all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:

• Bank operations
• Bank Regulations
• Transaction processing
• Electronic services
• Marketing
• Promotional activities
• Online banking and mobile banking issues
• Other inquiries as required by business objectives

• Handle and carefully respond to all customer inquiries, averaging 100-200 calls daily.
• Provide excellent customer service through active listening.
• Meet and exceed service goals, building and advancing customer relationships.
• Work with confidential customer information sensitively.
• Communicate appropriately with customers.
• Aim to resolve issues on the first call by being proactive in your customer service approach.
• This position requires being on the phone approximately 90% of scheduled time and adhering to activity schedules.
• Identify customer needs and suggest appropriate products and services.
• Utilize technology to support and troubleshoot online services, gather information, and track interactions.
• Participate in the Customer Service First sales and service culture, supporting organizational values, and following bank policies and procedures.

• Promptly answer incoming calls, provide courteous service, accurately identify customer needs, and transfer calls correctly.
• Use bank phone equipment and multiple systems simultaneously.
• Support the sales and service culture, uphold organizational values, and follow policies.

We seek individuals who will provide professional, reliable, and prompt service. The ideal candidate will have:

• Full bilingual proficiency in English & Spanish (reading, writing, speaking).
• At least two years of consistent customer service experience, preferably in financial services, with six months of call center experience desirable.
• A High School diploma or GED.

• Excellent communication and customer service skills, proficiency in Windows applications, internet browsers, mobile devices, and basic hardware.

• Availability to meet training standards and work various shifts including evenings and weekends.

The above reflects the general job functions and is not an exhaustive list of all work requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discriminate against employees or applicants because they have discussed or disclosed their own pay or that of others, except as permitted by law.

We are looking for a dedicated and empathetic Medical Call Center Representative to join our healthcare team. The successful candidate will be the first point of contact for patients and clients, handling inbound and outbound calls, scheduling appointments, providing information about medical services, and ensuring a high level of patient care and satisfaction.

• Answer incoming calls promptly and courteously, addressing patient inquiries and concerns.

• Schedule, reschedule, and cancel patient appointments in the medical system accurately.

• Provide patients with information about services, procedures, and doctor availability.

• Verify and update patient information in the system.

• Handle outbound calls for appointment reminders, follow-ups, and patient surveys.

• Maintain confidentiality of patient information in accordance with HIPAA or relevant privacy standards.

• Transfer calls to the appropriate department or escalate issues when necessary.

• Maintain detailed and accurate call logs and patient records.

• Work collaboratively with medical staff and other departments to ensure smooth operations.

• Meet daily call targets and quality standards set by the call center supervisor.

• High school diploma or equivalent; a diploma or certification in healthcare administration is a plus.

• Prior experience in a medical call center, hospital front desk, or customer service role is preferred.

• Excellent communication skills in (specify required languages, e.g., English, Arabic, Urdu, etc.).

• Good knowledge of medical terminology is an advantage.

• Strong computer skills; experience with medical scheduling software or CRM systems is a plus.

• Ability to multitask in a fast-paced environment.

• Empathetic, patient-focused, and professional demeanor.

• Flexibility to work in shifts, weekends, or holidays if required.

Call Center Representative I page is loadedCall Center Representative I Apply locations USA - New Albany OH 43054 time type Full time posted on Posted Yesterday job requisition id R150594

Job Seekers can review the Job Applicant Privacy Policy by clickinghere .

Job Description :

We are immediately hiring a (position title) in (city, state) for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Hourly
• Hourly Pay: $20.00

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary
The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
Essential Functions

• CUSTOMER SERVICE:
  Assist customers who are experiencing a vehicle breakdown
  Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
  Improve the quality and consistency of customer communications and ensure customer's expectations are met
  Drive improvement of Customer Satisfaction Index (CSI) scores
• WORK FLOW MANAGEMENT:
  Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
  Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
  Coordinate outside repair with vendors and customers
• ADMINISTRATIVE:
  Effectively handle all incoming calls and follow up calls
  Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc…
  All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities

• Performs other duties as assigned
• Contribute to making the call center a great place to work
• Display a courteous and positive attitude daily
• The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays

Skills and Abilities

• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
• Strong verbal and written communication skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
• Ability to work independently and as a member of a team
• Detail oriented with excellent follow-up practices
• Apply effective phone skills
• Ability to work in a fast paced environment with occasional process changes.
  Embrace change and growth as the call center is growing at a rapid pace.

Qualifications

• H.S. diploma/GED required
• Three (3) years or more in Customer Service with issues resolution required

Travel
None
DOT Regulated
No

Apply Here With Ryder Today

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Click here to see all Opportunities at Ryder:

EEO/AA/Female/Minority/Disabled/Veteran

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Job Category

Compensation Information :

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type :

Minimum Pay Range :

Maximum Pay Range :

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace .

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder or800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere .

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Address

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

Starting Pay Rates:

$17.00 per hour - Non-Bilingual

$18.00 per hour - Bilingual (English & Spanish)

This is not a remote/hybrid position.

The incumbent will be required to work on-site, in our Operations Center located in Abilene, Texas.

Saturday hours and holiday hours may be a requirement based upon your designated schedule.

Incumbent must be able to work flexible hours and/or extended hours as business requires.

COMPANY OVERVIEW:

First Financial Bank is looking for talented individuals who seek the challenge of providing first-class service to customers and prospective customers of an award-winning financial institution. First Financial Bankshares has been named among the nation's top performing banks in the one to five-billion-dollar category each of the last five years. We want people who find satisfaction from succeeding and growing along-side our leading community financial institution.

At First Financial, we offer the opportunity for you to grow as a Customer Service Specialist . You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life We also offer the satisfaction of helping others, a productive team-based environment, supportive management and casual business attire.

SCOPE/RESPONSIBILITIES:

• As a First FinancialCall Center CSR III,you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:
  • Bank operations
  • Bank Regulations
  • Transaction processing
  • Electronic services
  • Marketing
  • Promotional activities
  • Online banking and mobile banking issues
  • And other inquiries as required by business objectives
• Handle and carefully respond to all customer inquiries. 100-200 calls daily.
• Provide excellent customer service through active listening
• Meet and exceed service goals with the proven ability to build and advance customer relationships
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Aim to resolve issues on the first call by being proactive in your customer service approach
• This position requires the candidate be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity schedules.
• Additional responsibilities include:
  • Identifying customer needs and suggesting appropriate products and services;
  • Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions;
  • Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures.

• Saturday hours and holiday hours may be a requirement based upon your designated schedule.

• Incumbent must be able to work flexible hours and/or extended hours as business requires.

ESSENTIAL FUNCTIONS:

• Most important to this position is promptly answering incoming phone calls, courtesy to customers, accurately identifying customer's needs, and transferring calls accurately.
• Uses the Bank phone equipment as well as multiple systems at the same time
• Actively participates in the sales and service culture, support the values of the organization and follow established bank policies and procedures.

• Saturday hours and holiday hours may be a requirement based upon your designated schedule.

• Incumbent must be able to work flexible hours and/or extended hours as business requires.

MINIMUM QUALIFICATIONS:

We are looking for individuals who will provide professional, reliable and prompt service to our customers.The ideal candidate will havea minimum of:

• Two years of consistent customer service experience, preferably in financial services,
  • Six months of Call Center experience is desirable.
• Candidate must have a High School diploma or GED.
• Excellent written / verbal communication and customer service skills, proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware
• Ability to meet training standards is also required and availability to work various shifts including evenings and weekends.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)