214 Support Specialist jobs in Australia

Logistics Support Specialist

Queensland, Queensland Boeing

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Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

About Insitu Pacific
Insitu Pacific delivers industry-leading uncrewed aerial system (UAS) services to Australia and the Asia-Pacific region. Our expertise, operational experience, and knowledge has established Insitu Pacific as a key provider of end-to-end advanced multi-domain ISR solutions.

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
About Insitu Pacific
Insitu Pacific delivers industry-leading uncrewed aerial system (UAS) services to Australia and the Asia-Pacific region. Our expertise, operational experience, and knowledge has established Insitu Pacific as a key provider of end-to-end advanced multi-domain ISR solutions.
Since 2009, our people, partnerships, suppliers and local flight testing and training facilities have effectively supported defence, commercial and civil customers. We are committed to maintaining and further developing our local supply chains and supporting Australia's sovereign capability as a vital component to a strong Australian defence industry sector.
The Opportunity
Exciting Career Opportunity: Logistics Support Specialist at Insitu Pacific!
The Logistics Support Specialist will contribute to the development and maintenance of Logistics Support Analyses (LSA) tasks for the Insitu Pacific UAS product line. This includes Logistics Support Analysis Record; Reliability and Maintainability Analysis; Failure Mode, Effects and Criticality Analysis; Life Cycle Cost modelling; Spares Assessment; Level of Repair Analysis, and Maintenance Task Analysis.
The Logistics Support Specialist will maintain the Logistics Support Analysis electronic database and document products associated with the UAS Logistics Support Analyses in coordination with engineering, MRO and other technical teams, and in compliance with customer and industry standards.
Responsibilities

  • Data Development and Documentation: Create and update core product line and project/customer-specific LSA data and documentation in accordance with Insitu Pacific Quality Management System (IPQMS) processes and customer requirements.
  • Record Updates: Regularly update LSA records based on internal and external reviews, equipment modifications, and customer feedback, while resolving any data inconsistencies with orginator.
  • Customer Support: Actively support customer verification reviews and implement corrective actions based on the outcomes
  • Project Planning and Monitoring: Monitor performance to project plan and budget and coordinate actions to meet project objectives. Participate in or conduct customer technical and program reviews. Resolve identified discrepancies and initiate corrective actions.
  • Continuous Improvement: Contribute to the ongoing enhancement of LSA processes, procedures, and tools to drive efficiency and effectiveness.

Experience/Qualifications
Essential

  • Cert IV or equivalent in a discipline relating to product support, and typically 9 or more years work experience, or an equivalent combination of technical education and experience.
  • Demonstrated ability to analyse and interpret aerospace systems and associated technical information to develop high quality, compliant LSA products.
  • Extensive experience with definition, set-to-work and operation of Product Support and life-cycle analysis-related business systems.
  • Expertise and ability to collect, organize, synthesize, and analyse data; summarize findings; develop conclusions and recommendations from appropriate data sources at the department level.
  • Complete knowledge of processes and tools to maintain, archive, and retrieve digital files. Complete ability in constructing/building and providing reports and presentation material as needed for assigned projects.
  • Knowledge of research tools (e.g., search engines, library databases), methods (e.g., search parameters), and appropriate resources (e.g., external experts) to gather needed data.

Desirable

  • Aerospace Maintenance - Knowledge of aerospace maintenance concepts, processes (e.g., supply, procurement), and support systems.
  • Specific Equipment Systems - Knowledge of UAS system/hardware (e.g., navigation, sensors, propulsion, Command and Control (C2) data links, etc) maintenance and operation.
  • Understanding of Configuration and Data Management principles.
  • Demonstrated experience of Commonwealth Department of Defence logistic requirements.

Eligibility

  • Applicants must be Australian Citizens to meet defence security requirements
  • Able to obtain an Australian Defence Security Clearance
  • You may require a Foreign Work Authorisation (FWA) in order to perform this role. This is not a requirement set or determined by Boeing but by the Department of Defence under laws issued in 2024. Please refer to the Department of Defence website to understand these requirements.

Benefits

  • Generous study assistance and education options
  • Salary packaging and Career Development support
  • Health and wellbeing benefits including annual flu vaccinations and access to an Employee Assistance Program
  • Access to discounts for health insurance, travel and accommodation
  • Paid study leave, paid parental leave and Defence Reservist leave
  • Formal reward and recognition program

We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.
If you are ready to join an innovative industry leader and would like to register your interest in working for Insitu Pacific, please click Apply Now.
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Defense and Space Manufacturing

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Customer Support Specialist

2000 Sydney, New South Wales Sonder

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At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

  • 1,000,000+ members across multiple countries
  • 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As aCustomer Support Specialist at Sonder, you’ll play a vital role in delivering timely, empathetic, and effective support to our customers across multiple channels, including web chat, phone, and email. You'll work closely with our Customer Success and cross-functional teams to resolve issues, guide users through our platform, and ensure a seamless customer experience. Your focus areas will include:

What you’ll be doing

  • Provide clear, concise, and empathetic support to customers across chat, phone, and email, ensuring every interaction reflects our commitment to care and quality.
  • Resolve a wide range of technical and service-related enquiries, including customer complaints and escalations, with a solutions-focused approach.
  • Guide users through the Sonder platform, supporting them at different stages of the customer lifecycle and helping them get the most from their experience.
  • Work collaboratively with cross-functional teams, particularly Customer Success and Product, to troubleshoot issues and drive consistent, high-quality outcomes.
  • Identify trends, inefficiencies, and recurring issues from customer interactions, and contribute ideas to improve processes and enhance the overall experience.
  • Create and maintain clear, helpful customer-facing resources in our knowledge base to support self-service and reduce friction across the support journey.
  • Ensure accurate documentation and system updates to support seamless handovers and internal visibility.
  • Participate in regular team discussions and knowledge-sharing sessions to improve support workflows and service delivery.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

  • 3+ years of experience in customer support within a B2B environment, ideally with exposure to workplace health, safety, or wellbeing.
  • Strong technical troubleshooting skills and the ability to confidently navigate multiple systems and tools.
  • Proven ability to manage customer complaints with professionalism, empathy, and a solutions-focused mindset.
  • Excellent written and verbal communication skills, with a strong attention to detail.
  • A proactive and adaptable approach, comfortable working in fast-paced or evolving environments.
  • Collaborative and team-oriented, with strong interpersonal skills and a genuine commitment to delivering excellent customer experiences.

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

  • Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
  • Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
  • $1000 annual contribution as part of your development plan + 2 days of study leave.
  • Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
  • Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success.
  • Salary packaging novated leasing.
  • Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
  • Free coffee on Tuesdays and catered lunch on Thursdays.
  • Team social fund to connect with your team, plus monthly company wide social events.
  • Dog-friendly office.
  • Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info -

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

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Desktop Support Specialist

4700 Rockhampton, Queensland EIL Global

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Skills:
Active Directory, Desktop Support, Troubleshooting, Windows OS, Technical Support, Hardware/Software Support, IT Helpdesk,
Company Overview
We are EIL Global IT Solutions and Services Pvt Ltd, a leading provider of IT services across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, we specialize in desktops, servers, networks, and data center technologies. Our goal is to support the digital transformation of enterprises through professional and managed services in IT infrastructure, including AIOPS, AI-based workforce automation, and blockchain solutions. Visit us at eilglobal.com.au.
Job Overview
The Desktop Support Specialist is a mid-level position requiring 4-6 years of experience. This role will be based in Gladstone, Rockhampton, Gracemere, Yeppoon, Logan, Brisbane, and Ipswich. The employment type is contract or freelance, offering an opportunity to work in diverse locations. The specialist will provide technical assistance and support to our clients, ensuring seamless IT operations and infrastructure management.
Qualifications And Skills
  • Proficiency in Active Directory for managing and maintaining secure and efficient user access controls and policies.
  • Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
  • In-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
  • Extensive experience with Windows OS to configure, manage, and support desktop environments.
  • Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.
  • Solid expertise in hardware and software support to handle a wide range of IT equipment and applications.
  • Proven experience with IT Helpdesk operations, handling queries, and escalating issues when necessary.
  • Ability to communicate complex technical information clearly to a non-technical audience.
Roles And Responsibilities
  • Provide desktop support services to ensure optimal functioning of users' IT workstations and devices.
  • Diagnose and troubleshoot hardware and software issues, escalating to advanced support teams when necessary.
  • Manage user accounts and permissions through Active Directory, ensuring compliance with company policies.
  • Assist with the installation, configuration, and updating of Windows operating systems and software applications.
  • Maintain documentation of IT support processes and solutions for future reference and training purposes.
  • Offer onsite and remote support to users across designated locations, ensuring prompt resolution of IT issues.
  • Liaise with external vendors and service providers to resolve equipment-related issues and procure resources.
  • Support IT infrastructure development projects, contributing technical expertise to team initiatives.
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Operations Support Specialist

3001 Melbourne, Victoria Chubb Fire & Security Ltd.

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Operations Support Specialist page is loadedOperations Support Specialist Apply locations 314 Boundary Road Dingley, Melbourne VIC 3172, Australia Chubb time type Full time posted on Posted Yesterday job requisition id JR40002198

We are looking for an experienced Service Coordinator/Operations Support Specialist to join our busy and dynamic team in Melbourne on a permanent contract.

The role is located in Dingley, Melbourne with free parking on site, it is an ideal location to work.

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.

About the Role

We are currently seeking an energetic and experienced Service Coordinator/Operations Support Specialist to join a newly created team, reporting to the Operations Support Supervisor. Duties and Responsibilities include but are not limited to:

  • Service Coordination of Field Technicians
  • Dispatching and scheduling technicians to customer sites
  • Daily invoicing
  • Raising of purchase orders
  • Data entry
  • Inbound calls
  • Customer service and general administration

About You

  • Australian Citizenship or Australian Permanent Resident (PR)
  • Experience coordinating/scheduling field technicians in a fast-paced environment.
  • Enjoys working in a team environment.
  • Able to work between hours of 7:30am to 3:30pm
  • Experienced with data entry and analysing data.
  • Experienced working with MS Office - Excel
  • Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)
  • A customer centric focus
  • Technical aptitude to pick up the industry and role quickly.
  • Experience within customer service in a call centre/team environment (mandatory)
  • Familiarity with KPI targets

What we will offer you:

  • Permanent role
  • Competitive remuneration package
  • Supportive team structure with all training provided
  • Planning and support for progression towards any role within Chubb
  • Working for a global organisation which brings job stability and where you are treated like family
  • Access to People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more

Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Additional Information


About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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About Us

When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years.

This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch.

Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.

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Customer Support Specialist

2000 Sydney, New South Wales Tyro Payments

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Join to apply for the Customer Support Specialist role at Tyro Payments

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Why Tyro?
At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

Why Tyro?
At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You.
Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
Step inside life at Tyro here.
About The Role
Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing excellent quality customer support for 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality seriously. Tyros are a highly collaborative mix of people. Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business, who have inspiring stories and top-notch talent.
We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home, or from our brand new CBD office.
Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You’ll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers. Ultimately, your goal will be to delight our customers on their first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile!
What You'll Do

  • Answer all incoming calls in a professional and efficient manner
  • Educate customers of Tyro’s products and services
  • Troubleshoot any issues regarding terminals and eCommerce enquiries
  • Guiding our customers through the EFTPOS activation process.
  • Resolve all complaints through effective communication skills and escalate to team lead when needed
  • Collaborate closely with various internal teams to identify or create innovative solutions
  • Record detailed and accurate notes of merchant enquiries in a timely and efficient manner.
  • Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
What You'll Bring
  • Previous experience in Retail, Hospitality or Contact Centre
  • An infectiously upbeat attitude and a bubbly personality
  • A passion for customer experience and providing exceptional service
  • Strong communication and interpersonal skills
What’s in it for you?
We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.
You’ll Also Receive
  • A mix of in-office and remote working
  • Learning and career development opportunities
  • 16 weeks paid primary carers leave
  • 12 weeks paid secondary carers leave
  • Annual team-based volunteer day
  • Birthday Leave
  • Power Up Day (Additional day of leave)
  • Weekly team social events, snacks, craft beer and wine, ping pong and video games
  • Taco Tuesdays
  • Mental health and wellness initiatives
  • Novated leasing
Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
Still with us?
If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other

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Disability Support Specialist

New South Wales, New South Wales Sirv

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Job details
Are you a disability support worker in the Hunter region? Become a Disability Support Specialist with SIRV, and reach your true potential!
Benefits
Competitive salary based on experience and qualifications.
Ongoing professional development opportunities.
Supportive and collaborative team environment.
Opportunities for career advancement within a growing organization.
Employee assistance program for personal and professional well-being.
Easy to use rostering software
About Us
We pride ourselves on delivering person-centered, high-quality support that enables our clients to lead fulfilling and independent lives. As we continue to expand our team, we are seeking dedicated and compassionate Disability Support Workers to join us in making a positive impact on the lives of those we serve.
Position Overview
As a Disability Support Specialist at SIRV, you will be responsible for providing support to individuals with disabilities under the National Disability Insurance Scheme (NDIS). You will work collaboratively with clients, their families, and a multidisciplinary team to ensure the delivery of personalized and goal-oriented services. This role involves assisting clients with daily living tasks, promoting community participation, and fostering a supportive and inclusive environment. If you are passionate and want to genuinely help your community, this job is for you!
Key Responsibilities
Assist clients with personal care, including hygiene, dressing, and grooming.
Support individuals in developing and achieving their NDIS goals.
Facilitate community participation and social inclusion activities.
Provide emotional support and companionship to clients.
Collaborate with healthcare professionals and family members to create and implement individualized care plans.
Document and maintain accurate records of client progress and activities.
Participate in regular team meetings and training sessions.
Requirements
Certificate III or IV in Disability Support or a related field desirable
Previous experience working as a Disability Support Worker, particularly under the NDIS framework.
Strong understanding of person-centered care and the NDIS Code of Conduct.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Current First Aid and CPR certifications.
National Police Check and Working with Children Check (or willingness to obtain).
How To Apply
If you are passionate about making a difference in the lives of individuals with disabilities and meet the requirements for this role, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.
SIRV is an equal opportunity employer. We encourage individuals with disabilities to apply and welcome diversity in our workplace.
We look forward to welcoming the newest member to our dedicated team of Disability Support Workers!
Apply Now

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Family Support Specialist

Queensland, Queensland G8 Education Limited

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Join one of Australia’s Largest Leading Early Education Providers!

At G8 Education, we’re on a mission to shape the future! With 400+ early education and care centres under 21 brands, our 10,000+ dedicated team members nurture over 42,000 children every day.

Our purpose is to create the foundations for learning, for life. This vision comes alive through our exceptional educators and teachers, guided by strong leadership teams.

As an ASX listed growth company, we’re committed to empowering, rewarding, and supporting every team member – from our centre educators to our leadership and support team.

The Opportunity

The Family Support Team are the customer service specialists of G8 Education, playing a pivotal role in the acquisition and support of new families joining G8’s network of 430+ Centres and 21 brands.

We have casual opportunities available for approximately 8–10 weeks, commencing on the 9th of September, to support the team during a peak period.

If selected for this exciting call centre opportunity, you will be responsible for the following:

  • Deliver high quality customer service in a high-volume contact centre environment
  • Support families over the phone, live chat and via email, providing initial advice on the G8 early learning centre that will suit their needs
  • Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
  • Record and maintain our customer enquiries database within our CRM.

About You

You thrive in a fast-paced and engaging work environment, valuing strong partnerships, collaboration, and a commitment to excellence. As someone who takes ownership of outcomes, you embrace the complexity and challenges that come with this role, while maintaining an agile and result-driven mindset.

To be successful in this role, you should possess the following skills and experiences:

  • Minimum of 12 months experience working in a customer service role, previous contact centre experience highly regarded.
  • A genuine interest / passion for early education and childcare
  • Ability to confidently work across multiple systems and databases
  • Strong customer service and relationship building skill-set
  • Clear and concise written and verbal communication skills
  • Excellent organisation skills and ability to stay focused in a high-volume environment
  • Hold a valid working with children check or willingness to obtain upon commencement.

Benefits at G8

  • Competitive salary package
  • Hybrid working conditions with 3 days in office and 2 from home.
  • You have the option to choose out of our two state-of-the-art support offices. Located Brisbane CBD and Central Gold Coast.
  • Career development opportunities as part of a large ASX-listed company
  • Access a 50% discount on early education and childcare fees at any G8 Education Centre.
  • Exclusive access to our G8 Rewards Program with benefits across more than 600 retailers, exclusive cash discounts and more!

Find out more here: G8 Education

Our Recruitment Process

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority, and all team members are expected to embrace this shared commitment.

Our recruitment process involves several checks including, the possibility of psychometric testing which will be discussed during the initial stage of the recruitment process.

We also may require a policecheck along with verification of qualifications and right-to-work status.

Please note the advertising closing date is indicative only. G8 Education reserves the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible.

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Application Support Specialist

2000 Sydney, New South Wales Bravura Solutions

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Job Descriptions

At Midwinter, we know there’s a human interaction behind every quality advice experience. That’s why we’re focused on supporting our clients with software that simplifies how they deliver advice. From managing compliance to scaling practices, our software supports everyday tasks so clients can focus on providing great advice and growing their business.

Midwinter’s digital advice framework seamlessly interacts with our flagship AdviceOS platform, enabling advisers to deliver quality advice at a lower cost and greater scale, and providing a new way for advisers to engage with their clients.

About The Role

We're looking for passionate and confident full time Application Support Specialist to join us and provide front line support to Midwinter’s retail and corporate clients. The role requires you to respond to enquiries by phone and email in a timely manner and provide excellent customer service ensuring that the client expectations are met.

What You’ll Do
  1. First line client support for utilising cloud based advice technology
  2. Develop, maintain, and deliver effective training plans to ensure the production of training materials.
  3. Maintain client records in CRM
  4. Record all inquiries received and solution into the Midwinter ticketing system
  5. Respond to telephone or email inquiries received within our service level agreements (SLA’s)
  6. Capture product enhancements, and proactively engaging with various stakeholders to implement change that is beneficial to all users
  7. Proactive client retention activities, overseeing the process and capturing key client themes
Unleash your potential

To be successful in this role, your background and experience will include:

  1. Understanding of the Financial Planning/Wealth Management industry
  2. Experience providing customer support services and strong relationship management skills, engage with clients at a senior level to deliver successful commercial arrangements
  3. RG 146 (Diploma in Financial Planning) is an advantageous
  4. Negotiation and resolution skills
  5. Ability to work well under pressure, take ownership of assigned tasks and communicate timelines to deliver
  6. Exceptional organisational and time management skills, the ability to prioritise and avoid mismanaging workflow
  7. Excellent verbal and written communication skills to adapt to technical and non technical audiences
Working at Midwinter

Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.

  1. Competitive salary and employee benefits scheme
  2. 2 paid volunteering days and a range of community-based initiatives to get involved in
  3. Flexible Hybrid workplace as we value work-life balance
  4. A friendly, social and supportive global team that thrives on delivery & embraces diversity
  5. Generous reward and recognition programs
  6. Bravura Leave day – to celebrate events that are important to you.
So, what’s next?

We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.

All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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IT Support Specialist

Stefanini, Inc

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Job Descriptions

Join us to co-create solutions for a better future!

Job Details
Deskside Technician II IT Support Specialist Toronto,ON Posted:7/17/2025 Job Description Job ID#:

61053

Job Category:

Deskside Technician II

Position Type:

Full Time

Duration:

12 months

Shift:

1

Remaining Positions:

1


Details: Stefanini Groupis looking for aIT Support Specialist for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at ( / for faster processing. Thank you! Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 10/11 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned
What do you need to succeed?
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
Job Requirements Details:
  • Promote 'customer first' approach with all interactions.
  • Provide 1st Level technical support and expertise to end-users across all areas of Technology service delivery (desktop, applications, network, information management), including the installation and configuration of hardware, software and peripheral devices.
  • Identify, prioritize and resolve support problems by providing telephone-based, in-person, hands-on and/or remote support (incident management).
  • Management and ownership of problems through to resolution.
  • Proactively analyze groups of support requests to determine the root causes (problem management) and implement revised work practices to address.
  • Classify, log and maintain records for all issues, requests and changes, track until resolution
  • Develop, maintain and continuously review support procedures and other end-user documentation.
  • Liaise with support groups, external vendors and/or other stakeholders to ensure support requests are resolved within SLA.
  • Consult and liaise with relevant system owners and subject matter experts to develop an understanding of the current and future environment, and underpinning business processes.
  • Proactively build and maintain relationships with internal and external suppliers of services.
  • Contribution and preparation to the preparation of Technology Department information bulletins for staff.
  • Other activities and projects as determined by the needs of the organization identified by the Service Delivery Manager.
  • User and group administration within Office 365 and SharePoint Online.
  • Assist in the maintenance of asset registers of office technology equipment and software licenses.
  • Manage the build and provisioning of devices as required.
    Minimum 3 years' experience in a similar role within a complex organization.
  • Proven experience in delivery of a high level of customer service
  • Demonstrated broad knowledge of ICT environments (including operating systems, network infrastructure, desktop and cloud based applications, telecommunications).
  • Demonstrated experience using MS Office Suite of products including Word, Excel and PowerPoint at an Advanced level.
  • Office 365 and SharePoint Online administration experience.
  • Operational experience at similar events (Desirable).
  • Effective communication skills (written and oral).
  • Proven problem solving / trouble shooting skills.
  • Ability to work with a team and independently.
  • Flexibility when faced with ambiguity or constant change.
  • Experience of providing support activities with a technology or events field (desirable).
  • Excellent ability to work under pressure.
  • Hold a current and valid Driver's license.
#LI-MA1 #LI-ONSITE
Pay Range:

$ 35.00 - $ 37.00


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Clinical Support Specialist

3001 Melbourne, Victoria ConMed Australia

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Job Descriptions

ConMed Australia Melbourne, Victoria, Australia

1 day ago Be among the first 25 applicants

Director Operations & Human Resources ConMed, ANZ

CONMED is seeking a dynamic Clinical Support Specialist to provide in-field support to our fast-paced Orthopaedic sales team in Victoria to ensure continued sales growth and maintain ongoing contact with established customers to ensure total satisfaction with CONMED equipment in use at the hospital.

Duties include:

  1. Surgical case attendance
  2. Co-ordinate equipment and consumables from existing rental or consignment stock
  3. Provide technical assistance as required
  4. Retrieve any loan equipment
  5. Return stock
  6. Consignment management
Seniority level

Associate

Employment type

Full-time

Job function

Science, Administrative, and Business Development

Industries

Medical Equipment Manufacturing

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