751 Customer Service jobs in Australia

Join to apply for the Leadership, Strategy, and Operations - Customer Service, Fulfillment, & Automation role at McMaster-Carr

Join to apply for the Leadership, Strategy, and Operations - Customer Service, Fulfillment, & Automation role at McMaster-Carr

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McMaster-Carr is a privately held e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast—so our customers can solve problems with greater speed, precision, and ease.

Our industry-leading website, indispensable product selection, and world-class service bring over 300,000 customers to our site each day. But we’re never standing still. Our curious, exceptional people are at the heart of our evolution—turning new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.

What You’ll Do

As part of the Customer Service and Fulfillment leadership team, you’ll take on high-impact work that shapes how we serve customers and scale our operations. This role is a path to senior leadership, with progress driven by the impact of your work—not a fixed timeline. Over time, you’ll grow into a general manager who tackles business-critical challenges such as:

• Apply LLMs to transform how we work. Use large language models to improve how we serve customers—from automating routine tasks to increasing the precision and coverage of our customer support systems. You might enhance our ability to auto-complete more customer service requests, develop a new chatbot that handles more complex inquiries, or use AI to uncover patterns in customer credits and feedback—like identifying trends in damaged shipments—so we can solve root causes faster.
• Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Your work will improve reliability, reduce manual exceptions, and make it easier for customers to do business with us.
• Drive automation in distribution. Help design and implement automation in our distribution operations to scale efficiently, improve accuracy, and deliver even faster service. You’ll help build the systems that keep our operations sharp as we grow.
• Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. You’ll define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements.
• Spot and solve operational pain points. Identify recurring issues in how we serve customers—from credit adjustments to delays—and lead efforts to fix them at the root. Your work will improve both the customer experience and operational efficiency.

Who You Are

You’re energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you—building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader.

Cash Compensation

• Total cash compensation is generally around $180,000 to $45,000 and includes a profit sharing based on company profitability.
• You will also receive a relocation stipend and signing bonus.
• Informal and formal mentorship
• Employee resource groups
• Medical, dental, pharmacy, and vision plans with no monthly premiums

Family & Future

• Paid parental leave for all new parents
• Adoption and surrogacy assistance
• First-time home buyer assistance
• Industry leading company-funded retirement accounts

Time Off

• Paid time off for vacation and personal time

Location: Cleveland, OH

EOE/M/F/VET/Disability/Sexual Orientation/Gender Identity

This position is not eligible for work authorization sponsorship by McMaster-Carr.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Strategy/Planning, Consulting, and Management
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at McMaster-Carr by 2x

Medical insurance

Vision insurance

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

401(k)

Get notified about new Strategy Consultant jobs in Greater Cleveland .

Greater Cleveland 85,000.00- 100,000.00 3 days ago

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Join to apply for the Senior Customer Service Manager role at Squadron Energy

1 day ago Be among the first 25 applicants

Join to apply for the Senior Customer Service Manager role at Squadron Energy

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Squadron Energy is Australia's leading renewable energy company that develops, operates and owns renewable energy assets in Australia.

With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia's clean energy future.

Why work with us?

Our goal is to improve the environment for current and future generations by leading Australia's transition to renewable energy. Our people are driven by their passion to make a meaningful difference in the world, to their families and friends, and to themselves.

Though we are united by this common goal, we view the tremendous diversity in our team's cultural, personal, and professional backgrounds as one of our greatest assets. This sense of camaraderie and cross-disciplinary expertise spurs drive and commitment to the growth of our business.

The Role

Are you a customer-centric leader passionate about renewable energy? Join us as a Customer Service Manager, where you'll shape and deliver a leading customer experience for the commercial and industrial sector of the renewable energy market.

In this pivotal role, you'll develop and execute strategies that enhance customer satisfaction, retention, and loyalty-while building strong relationships with customers, communities, industry partners, and government stakeholders.

Key Responsibilities

• Customer Strategy: Design and implement customer-centric strategies that drive satisfaction and loyalty
• Team Leadership: Mentor and lead customer service teams, fostering a culture of excellence and continuous improvement
• Customer Insights: Analyse feedback and data to identify trends and opportunities for improvement
• Cross-Functional Collaboration: Work closely with marketing, sales, and product teams to ensure a seamless customer experience
• Innovation: Champion new technologies and solutions to enhance the customer journey
• Performance Monitoring: Define and track KPIs related to customer satisfaction and retention
• Customer Advocacy: Be the voice of the customer across the organisation
• Reporting: Deliver regular updates to the CEO and senior leadership on customer metrics and initiatives
• System Support: Enhance and support CRM, contract management, and customer portal systems
• External Liaison: Engage with third parties including networks, metering providers, and AEMO

About you

• 5+ years' experience in customer relationship management, ideally in energy or renewables
• Strong analytical skills and a data-driven mindset
• Proficiency in CRM systems and customer analytics tools
• Knowledge of renewable energy trends and regulatory frameworks
• Strategic thinking, problem-solving, and excellent communication skills
• Ability to manage multiple priorities in a fast-paced environment

To Apply

Squadron Energy is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.

Aboriginal and Torres Strait Islander people are encouraged to apply.

If you want to make a meaningful difference in this world then we encourage you to take the next steps:

• Submit your updated resume outling your relevant experience to date.
• Attach a cover letter outlining your motivations behind applying for this role.

Please Note

Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required.

Squadron Energy does not accept unsolicited CVs from recruitment agencies. Any unsolicited CVs received will not be considered, and no fees will be paid for such submissions.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Electric Power Generation, Renewable Energy Power Generation, and Wind Electric Power Generation

Referrals increase your chances of interviewing at Squadron Energy by 2x

Sydney, New South Wales, Australia 2 months ago

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Join to apply for the Customer Service Supervisor role at UPS

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Supervisor role at UPS

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职务描述：

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

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职务描述：

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose

To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.

Main Duties And Responsibilities

• To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
• To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
• Working with customers on daily basis with the aim of developing an excellent working relationship.
• Analysis of repetitive operational problems and development of possible service solutions.
• Advise customer latest booking times and documentation required.
• Booking shipment with use of Marken booking system.
• Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales
• Supplying customers with Marken Service information,
• Potential customer information to be given to the Sales department
• Keeping Customer services team holiday, sickness, overtime records
• Arranging Customers Services shift Roster
• Attending management meetings weekly
• Attending meetings with customers if required
• Assisting auditors if required
• Training Customers services staff
• Overseeing daily Customer Services operations and monitoring level of service provided.
  
  

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken.
• The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
• Extensive contact with Customer Representatives.
• Extensive contact with local and regional Aviation and other relevant operational locations.
• Extensive contact with Operations/Logistics divisions Marken London.
• Participate in scheduled meetings to discuss services performance and concerns.
• Form working relationships and other an understanding of other department within the customer’s organization.
  
  

• Complete and thorough understanding of Aviation/Airline Networks
• Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills essential.
• Flexibility in working hours required. Weekend coverage required in Customer Services.
• To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

Referrals increase your chances of interviewing at UPS by 2x

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Melbourne, Victoria, Australia 1 week ago

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Melbourne, Victoria, Australia 1 week ago

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Girls with Gems (GWG) is an Australian high-end women's fashion boutique, featuring premium local and international brands. Founded in 2012 by a mother-daughter duo, the girls started selling jewellery from their home but the business has now become leading Australian fashion brand and a one-stop destination for all women’s fashion needs.

Role Description

We’re looking for a proactive and solutions-drivenCustomer Service Manager to lead our team in delivering exceptional customer experiences across all digital touchpoints. This role is pivotal in ensuring smooth daily operations, managing inquiries with professionalism and empathy, and driving revenue through strategic upselling. If you thrive in a fast-paced fashion environment and can think critically under pressure, we want to hear from you.

Key Responsibilities

• Lead and mentor the Customer Service team to consistently deliver prompt, empathetic, and brand-aligned support.
• Manage complex and escalated queries with sound judgment and calm under pressure.
• Collaborate closely with the Warehouse & Logistics teams to resolve order discrepancies, track fulfilment, and address urgent shipment issues.
• Identify and capitalise on upselling opportunities during customer interactions via phone and online platforms.
• Review daily order exceptions and proactively troubleshoot issues such asmissing items, or inventory mismatches etc
• Prioritise workload to meet daily service benchmarks and e-commerce shipping cutoffs.
• Monitor CS-related KPIs, customer satisfaction data, and feedback trends to recommend process improvements.

Requirements

• Minimum 3 years’ experience in a customer-facing leadership role, preferably within e-commerce or fashion retail.
• Must be able to work from our office, Monday to Friday.
• Proven ability to thrive in a dynamic, fast-paced environment with changing priorities.
• Strong critical thinking and decision-making skills under time constraints especiallyduring high volume/sale periods
• Experience using e-commerce platforms Gorgias, POST CO, Starshipit and Shopify or similar.
• Polished phone manner and ability to communicate clearly and confidently
• Demonstrated ability to resolve issues independently and escalate when required.
• Confident in establishing efficient customer service processes, introducing fresh industry insights, and delivering engaging training to onboard and upskill team members
• Knowledge of Shopify Plus, Gorgias and Starshipit.
• Familiarity with warehouse dispatch and 3PL operations.

Nice to Have

• Passion for fashion and understanding of customer experience trends in the industry.

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Retail

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Join to apply for the Customer Service Manager NSW/ACT role at Toll Group

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Manager NSW/ACT role at Toll Group

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — are seeking dynamic, visionary professionals to join our team as we expand our Government and Defence portfolio across multiple key projects.

This is your chance to be part of an organisation that is shaping the future of supply chain solutions directly supporting Defence and Federal Government agencies.

About The Role

The Customer Service Manager NSW/ACT oversees all customer service and support services in the region.

This role involves acting as the main contact for customers and regional management, ensuring that Toll meets its contractual obligations, operational expectations, performance measures, and financial management.

Primary Responsibilities

• Managing all Customer Service operational needs and tasks across all the NSW/ACT sites
• Conduct all applicable storage services including inventory control, accuracy and maintenance, and manage the distribution of all stock items locally as required
• Deliver support, including labour assistance, to Customers undertaking activities in the field, including managing or operating a field storage area
• Support and deliver Services beyond the Service Counter or Storage Facility including managing and operating field storage areas
• Maintain engagement through the nominated Service Counters
• Management of Security Protected Assets
  
  

• Proven experience in managing operations and Warehouse Management Systems
• Must be an Australian Citizen and eligible for (and maintain) an Australian AGSVA Security Clearance
• Demonstrated ability to lead teams across a variety of warehouse operations and geographical locations, ensuring priority is given to safe work procedures and encouraging attention to detail
• Thorough understanding of warehousing and management systems, with previous Defence warehousing and logistics experience (highly desirable)
• Experience delivering exceptional customer service and working with a team in quickly resolve issues
• Tertiary qualifications in Logistics, Supply Chain Management, Operations Management, or related field
• Experience in process optimization, continuous improvement, and applying methodologies like Lean or Six Sigma
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Toll Group by 2x

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Join to apply for the Senior Product Manager - Customer Service role at hipages Group

Join to apply for the Senior Product Manager - Customer Service role at hipages Group

Direct message the job poster from hipages Group

About hipages:

We’re hipages, a proudly Australian, ASX-listed tech company and the #1 platform connecting homeowners and tradies for home improvement. We are on a mission to transform the trade industry and build better lives for everyone. With team members across Australia, New Zealand, the Philippines, and Vietnam, we’re thriving together in a true One-Team culture.

We’re certified as a Great Place to Work and WORK180’s #1 Employer for Women . We’re proud to offer benefits that empower you, and a workplace where everyone belongs, contributes and grows. At hipages, you’ll find purpose, career growth and the work that truly makes an impact on everyday Australians.

About the role:

As Senior Product Manager, you’ll lead the modernisation of the systems and experiences that power hipages’ customer operations and trust infrastructure. This includes our internal support tools, verification and onboarding checks, and how we empower our service agents to deliver fast, high-quality resolutions.

You’ll be responsible for driving transformation in legacy systems, significantly increasing automation, and integrating agentic AI to reduce manual, low-value interactions. You’ll also lead initiatives that build marketplace trust, such as validating ABNs and licences, performing ID checks, and enabling better customer issue resolution.

You will work cross-functionally across product, engineering, support, trust and quality, helping hipages scale service delivery and safeguard quality as we grow.

Why join our Product team?

• Hybrid working model - 50% work from home
• In-house Talent Development team to prioritise personal and career growth
• Competitive salary, benefits and perks, plus equity via our Employee Share Program
• Cross-functional collaboration
• Hands-on learning opportunities and workshops for continuous upskilling
  
  

• Own the strategy and roadmap for the customer service and trust domains, including internal tooling leveraging the Salesforce platform, automations, and ID/credential validation workflows.
• Drive the modernisation of legacy platforms, working closely with Salesforce and Sendbird to streamline and upgrade support capabilities.
• Partner with engineering to integrate agentic AI and other automation technologies to resolve lower-complexity tasks (e.g. ticket classification, knowledge surfacing, simple enquiry handling, ID and licence verification).
• Build trust-enhancing systems that ensure our tradie base is verified, safe, and compliant with regulations (e.g. ABN, licence, and ID checks).
• Collaborate with internal support teams to understand service workflows and remove friction across inbound and outbound communications.
• Define and monitor clear success metrics, such as deflection rate, average response times, automation coverage, and verification accuracy.
• Ensure service experiences are cohesive, consistent, and aligned with broader product and customer strategies.
• Contribute to broader product practice, mentoring peers, sharing learnings, and helping uplift cross-functional ways of working.
  
  

• Experience with Salesforce Service Cloud, and understanding how Salesforce fits into a SaaS business ecosystem
• 4+ years in Product Management, including working in cross-functional product teams, working in SaaS, marketplaces, or B2C digital environments
• Track record of delivering products that enhance the customer service experience
• Experience delivering on digital deflection initiatives that reduce the volume of enquiries handled by human support team members
• Strong commercial and technical acumen
• You understand what drives great UX and can guide engineers and consultants
• Experience with building AI-driven agents to aid in customer service and process automation a bonus
  
  

• Diverse, collaborative teams who love solving problems and seizing new opportunities
• Agile, cross-functional squads—from hackathons to roadshows and team off-sites, you’ll experience it all
• Competitive benefits, including extra leave for birthdays, volunteering, service anniversaries, and parental leave
• Continental breakfasts, fresh fruit, and healthy snacks to fuel your day
• Prime Sydney CBD location just steps from Town Hall and Gadigal Stations, with indoor/outdoor spaces built for connection
• Tailored development support, from mentoring to stretch projects and growth pathways
• A vibrant social scene, with regular events, and team-building activities, because we work hard and play hard too!
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Product Management and Marketing
• Industries Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at hipages Group by 2x

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Join to apply for the Senior Customer Service Manager role at Squadron Energy

1 day ago Be among the first 25 applicants

Join to apply for the Senior Customer Service Manager role at Squadron Energy

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Squadron Energy is Australia's leading renewable energy company that develops, operates and owns renewable energy assets in Australia.

With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia's clean energy future.

Why work with us?

Our goal is to improve the environment for current and future generations by leading Australia's transition to renewable energy. Our people are driven by their passion to make a meaningful difference in the world, to their families and friends, and to themselves.

Though we are united by this common goal, we view the tremendous diversity in our team's cultural, personal, and professional backgrounds as one of our greatest assets. This sense of camaraderie and cross-disciplinary expertise spurs drive and commitment to the growth of our business.

The Role

Are you a customer-centric leader passionate about renewable energy? Join us as a Customer Service Manager, where you'll shape and deliver a leading customer experience for the commercial and industrial sector of the renewable energy market.

In this pivotal role, you'll develop and execute strategies that enhance customer satisfaction, retention, and loyalty-while building strong relationships with customers, communities, industry partners, and government stakeholders.

Key Responsibilities:

• Customer Strategy: Design and implement customer-centric strategies that drive satisfaction and loyalty
• Team Leadership: Mentor and lead customer service teams, fostering a culture of excellence and continuous improvement
• Customer Insights: Analyse feedback and data to identify trends and opportunities for improvement
• Cross-Functional Collaboration: Work closely with marketing, sales, and product teams to ensure a seamless customer experience
• Innovation: Champion new technologies and solutions to enhance the customer journey
• Performance Monitoring: Define and track KPIs related to customer satisfaction and retention
• Customer Advocacy: Be the voice of the customer across the organisation
• Reporting: Deliver regular updates to the CEO and senior leadership on customer metrics and initiatives
• System Support: Enhance and support CRM, contract management, and customer portal systems
• External Liaison: Engage with third parties including networks, metering providers, and AEMO

About you

• 5+ years' experience in customer relationship management, ideally in energy or renewables
• Strong analytical skills and a data-driven mindset
• Proficiency in CRM systems and customer analytics tools
• Knowledge of renewable energy trends and regulatory frameworks
• Strategic thinking, problem-solving, and excellent communication skills
• Ability to manage multiple priorities in a fast-paced environment

To Apply

Squadron Energy is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.

Aboriginal and Torres Strait Islander people are encouraged to apply.

If you want to make a meaningful difference in this world then we encourage you to take the next steps:

• Submit your updated resume outling your relevant experience to date.
• Attach a cover letter outlining your motivations behind applying for this role.

Please Note

Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required.

Squadron Energy does not accept unsolicited CVs from recruitment agencies. Any unsolicited CVs received will not be considered, and no fees will be paid for such submissions.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Electric Power Generation, Renewable Energy Power Generation, and Wind Electric Power Generation

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Cloud Assess is a leading provider of training and assessment solutions tailored for operational and vocational education with offices in Australia and the UK. With our Learning Management System (LMS) for Frontline workers, we empower organisations to upskill teams, maintain compliance, and improve workforce capability efficiently. Our solutions are trusted by globally recognised brands such as Oxfam, Komatsu, and McDonalds.

We are now looking for a high-impact Senior Solution Consultant / Head of Customer Service to join our growing team and drive transformational outcomes for our clients.

Role Overview

This executive-level role combines strategic leadership of the Customer Service function with deep Solution Consulting expertise. You will report directly to the CEO and operate as a critical member of the broader leadership team, helping shape how Cloud Assess delivers value to its customers and scales into the next phase of growth.

You’ll be responsible for owning the end-to-end customer experience, from implementation and onboarding through to long-term adoption and satisfaction, while also engaging directly with prospects and customers to design and deliver scalable, value-driven solutions built on Cloud Assess' platform.

This is a rare opportunity for a highly capable individual, perhaps from a larger enterprise environment, to step into a role of outsized influence, where your decisions will directly shape product strategy, customer experience, and commercial success. If you're motivated by the ability to make an immediate and visible impact, this role offers a unique blend of autonomy, leadership, and purpose.

Key Responsibilities

• Lead, coach and scale the Customer Service and Success team to consistently deliver world-class support and enablement.
• Define and continuously improve CS processes, including onboarding, adoption, retention and expansion.
• Own customer health and NPS metrics, establishing proactive strategies to drive engagement and mitigate churn.
• Be the voice of the customer within Cloud Assess, providing structured feedback loops to Product and GTM teams.

Solution Consulting

• Work closely with Sales and Account Management to scope, present, and demonstrate tailored solutions to enterprise and mid-market customers.
• Act as a trusted advisor, understanding client pain points and mapping these to the value Cloud Assess can deliver.
• Own the design and delivery of high-impact solution architectures, proof-of-concept environments, and integration frameworks.
• Continuously improve demo assets, solution blueprints and collateral based on evolving product capabilities and market needs.
• Partner with the CEO and GTM leaders to drive account growth strategies and align CS with overall revenue goals.
• Evaluate and implement tools, processes, and structures to scale the CS and Solution Consulting function.
• Lead special projects, including customer lifecycle improvements, retention playbooks, and product-led CS initiatives.
• Monitor industry best practices and competitor positioning, ensuring Cloud Assess remains differentiated in delivery excellence.

Key Requirements

Experience

• 5+ years in a senior Customer Success, Solution Consulting or Pre-Sales role within a SaaS or enterprise tech environment.
• Proven experience leading and growing high-performing customer-facing teams.
• Strong track record of engaging C-level stakeholders and closing consultative solution deals.
• Experience working with Learning Management Systems, enterprise SaaS, or workforce training platforms is strongly preferred.

Skills & Attributes

• Deep consultative selling and solution design capability, with a sharp ability to translate customer needs into value-based configurations.
• Exceptional communication and presentation skills, with the ability to influence internal and external stakeholders.
• Operational mindset with an obsession for customer success metrics and data-driven decision making.
• A strong leader and collaborator with the ability to earn trust and drive outcomes across cross-functional teams.
• Comfortable rolling up sleeves in a fast-paced, scaling environment where customer outcomes come first.

What You’ll Love About Us

• Be part of a fast-growing, SaaS company redefining vocational education.
• Work at exec level with direct influence over strategy, priorities, and customer impact.
• A rare opportunity to step out of a big-business silo and into a high-impact, high-trust role where your decisions matter.
• Lead both strategic and hands-on initiatives across CS and Solutions, shaping the future of our customer journey.
• Flexible work culture that prioritises autonomy, excellence, and collaboration.
• A product that customers love and that makes a meaningful difference to frontline workforces.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Software Development

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