13 Delivery Management jobs in Australia

Service Delivery Manager - Identity & Access Management

Join to apply for the Service Delivery Manager - Identity & Access Management role at CyberCX

About the Company

CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments. With a workforce of over 1400 cyber security professionals and a footprint of over 14 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.

About the Role

The Service Delivery Manager for IDAM Managed Services is accountable for the end-to-end delivery, operational excellence, and continuous improvement of identity and access management services for clients. This senior role ensures that IDAM solutions are delivered to the highest standards, align with client business outcomes, and leverage best-in-class cyber security practices.

Only Melbourne based applicants will be considered for this role (no relocation offered).

Duties

• Own the overall client relationship for IDAM managed services, acting as the senior point of contact and escalation.
• Lead regular service reviews, QBRs, and executive updates with client stakeholders.
• Develop deep understanding of client business drivers, security requirements, and regulatory obligations.
• Manage and negotiate service level agreements (SLAs), KPIs, and contractual obligations.
• Oversee the day-to-day operations of IDAM managed services, ensuring reliable, secure, and compliant service delivery.
• Proactively monitor service performance, risk, and incident trends; drive root cause analysis and continuous improvement.
• Lead, coach, and develop a high-performing IDAM service delivery team, including technical, operations, and support staff.
• Monitor and report on service performance, utilisation and the financial health of the

Service Delivery Lead - Jira Service Management Base pay range

A$120,000.00/yr - A$145,600.00/yr

Why Apply?

• Shape the technology strategy and build in-house infrastructure from the ground up.
• Own Jira Service Management setup, automation, and workflow improvements.
• Influence vendor decisions and MSP strategy.

About the Company

This rapidly scaling insurance provider has earned a reputation as one of Australia's most innovative and customer-focused businesses. With a tech-forward culture and a strong engineering mindset, the company is investing heavily in building modern digital experiences and scalable platforms.

The Role

We are seeking a dynamic Senior IT Infrastructure & Solutions Specialist with proven expertise in building and enhancing IT infrastructure and service delivery capability. The ideal candidate will be proactive, solutions-focused, and highly organised, playing a key role in strengthening the overall IT environment.

What You'll Do

• Manage the relationship with the MSP, including performance reviews, service level compliance, and escalation management.
• Assess MSP deliverables and ensure they meet contractual, operational, and quality standards.
• Partner with business leaders and stakeholders to identify IT needs and translate them into actionable infrastructure and service improvements.
• Develop, document, and implement IT support workflows, policies, and procedures to drive consistency and efficiency.
• Oversee IT infrastructure initiatives, including network, cloud, and workplace technology solutions.
• Experience configuring and optimising Jira Service Management, including designing workflows, SLAs, and automation to enhance efficiency and user experience.
• Manage hardware lifecycle and support, including laptops, peripherals, and meeting room facilities.
• Build, configure, and optimise IT support models and workflows using appropriate tools (e.g., service desk platforms, automation tools, monitoring systems) to improve efficiency and user experience.
• Act as an escalation point for complex IT support issues requiring technical and vendor coordination.

What You Bring

• Minimum 5 years' experience in IT support and infrastructure roles.
• Minimum 3 years' experience managing MSP relationships and vendor performance.
• Strong technical knowledge of IT infrastructure, networking, cloud, and workplace technologies.
• Hands-on experience with business hardware lifecycle management.
• Proven ability to design, configure, and enhance IT support models and workflows using service desk platforms (preferably Jira Service Management), automation tools, and monitoring systems.
• Solid understanding of IT security principles (e.g., access management, patching, vulnerability management) and ability to embed them into IT support workflows.
• Excellent problem-solving abilities with a focus on sustainable solutions.
• Exceptional communication skills with the ability to engage technical vendors and non-technical business stakeholders.
• Experience in financial services, insurance, or other regulated industries.
• Relevant certifications (e.g., ITIL, Microsoft, CISSP, PMP) highly regarded.
• Experience configuring and optimising Jira Service Management or similar ITSM platforms.

How to Apply

Click APPLY or contact us for a confidential discussion.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services

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Delivery Manager Distributed Energy Resource Management System

Apply locations: Remote Type: Full time Posted on: Posted 30+ Days Ago Job Requisition ID: R Job Description Summary

The Delivery Manager is a pivotal part of the services organization, owning the project’s Delivery Model and serving as the Technical Leader. This role involves cultivating relationships with customers in pre-sales and project delivery phases, providing strategic advice on management and operations to support business objectives. The Delivery Manager offers technical leadership in pre-sales and delivery, managing relationships to ensure project outcomes within constraints. This role also involves defining and maintaining best practices and delivery standards for the Project Engineering team.

Roles and Responsibilities

• Coordinate with the Project Manager on scope, schedule, risk, and quality management.
• Ensure end-to-end software delivery meets schedule, cost, and quality commitments.
• Manage project execution, including WBS development, task tracking, and team management.
• Communicate effectively with project stakeholders about status, risks, scope, and issues.
• Lead engineering Gate Reviews and utilize performance measurement tools.
• Deploy GE GridOS DERMS solutions and prepare input data for solutions.
• Develop and automate data processing scripts, validate models, and lead system integration efforts.
• Collaborate on full stack development, respond to client inquiries, and lead testing efforts.
• Automate workflows, analyze project data, and deploy solutions on AWS cloud.
• Report outcomes, utilize product knowledge for continuous improvement, and work with Scrum teams.
• Validate project scope, assist in tendering, ensure smooth project

Role: Service Delivery Management - Java Applications (Airport/Airline/ Aviation Domain)Location: Sydney/ BrisbaneFulltime (Permanent)
Job Description:Lead end-to-end service delivery of Java-based applications in the Airport/Airline domain ensuring high availability and performance.Manage incident, problem, and change processes to maintain application stability and compliance with SLAs.Collaborate with business stakeholders (airlines, airports, operations teams) to align IT services with aviation operational needs.Drive root cause analysis and implement preventive measures for recurring issues in mission-critical airline systems.Oversee development, deployment, and support of Java applications used for passenger services, flight operations, and ground handling.Ensure adherence to ITIL processes, security policies, and regulatory standards relevant to aviation.Coordinate with vendors, partners, and offshore teams for seamless delivery and support.Monitor KPIs, prepare service performance reports, and drive continuous improvement initiatives.Provide technical leadership to support teams, mentoring them on Java and airline-specific applications.Act as a single point of accountability for application delivery, ensuring operational excellence in the airline/airport environment.
Interested Candidates can share their updated resumes on or can reach me on .

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position you will join our Infrastructure business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of infrastructure projects.

• Coordinate resources and third parties/vendors to ensure project delivery on time, within scope, and within budget.

• Define project scope and objectives, ensure resource availability and develop detailed project plans.

• Manage project changes, measure performance, report to management, and maintain stakeholder relationships.

• Perform risk management and maintain comprehensive project documentation.

• Delegate tasks effectively, track performance and budgets, develop project plans, and maintain professional development.
  

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imaging engineering and be someone that actively pursues continuous learning to help shape the future. You will also need a relevant technical qualification, and chartered status would be preferable.

• Professional Engineering or Architect License, 2nd Class, with a Bachelor’s degree in Electrical Engineering or Architecture.

• Minimum 15 years of project management experience.

• Excellent client-facing, internal, written, and verbal communication skills.

• Strong organizational abilities with attention to detail and multitasking proficiency.

• Proficient in MS Office and MS Project software tools.

Project Manager top skills & proficiencies:

• Coaching

• Supervision

• Staffing

• Project Management

• Construction Management

• Process Improvement

• Planning

• Performance Management

• Inventory Control

• Verbal Communication
  

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

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Overview

Transport Management System (TMS) Delivery Lead role at CEVA Logistics. Location: VIC/NSW, Australia. This is a leadership position within the national Solution Design team, overseeing TMS Analysts (Superusers) and delivering CEVA’s transport management systems across Australia and New Zealand. The role bridges operations, solution design and IT to deliver customer-centric, scalable solutions that improve visibility, integration and performance across the network.

Responsibilities

• Lead and mentor a team of TMS Analysts, supporting their development and project delivery
• Manage complex, multi-site TMS implementations end-to-end, from scoping to go-live
• Collaborate with internal stakeholders and customers to align system configurations with operational needs
• Recommend and validate transport system functionality as part of solution design
• Participate in client integration workshops, supporting message testing and issue resolution
• Identify and implement system improvements that drive operational efficiency
• Provide training and change support across operational teams and customer interfaces
• Support Orion implementation and maintain documentation of TMS-related processes

Qualifications

• Solid experience in a transport management system super-user or delivery role
• Proven success delivering system-based solutions within a logistics environment
• Experience with integration, mobility platforms and transport fundamentals
• Strong analytical, troubleshooting, and documentation skills
• Excellent communication and presentation abilities with both technical and non-technical audiences
• Proficiency in Microsoft Office, especially Excel
• A willingness to work flexibly, including outside of standard business hours, to meet project and customer requirements

Requirements

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

What we have to offer

• Personal wellbeing: CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance
• Work-life balance: flexible, hybrid, and remote work options, plus additional paid parental leave for primary carers
• Professional development: secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, CMA CGM Learning Academy, early career pathways and more
• Financial wellbeing: exclusive offers and discounts, novated leasing, safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans

CEVA Logistics' Diversity Statement:

CEVA Logistics is an equal employment opportunity workplace. We welcome all qualified applicants and will consider them without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Analyst, Distribution, and Supply Chain
• Industries: Transportation, Logistics, Supply Chain and Storage

We are open to referrals to help you connect with opportunities at CEVA Logistics.

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Overview

Service Delivery Manager - Identity & Access Management. Act as the primary client partner, trusted advisor, and escalation point, driving strategic initiatives and fostering a culture of service excellence.

About the company

CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments. With a workforce of over 1400 cyber security professionals and a footprint of over 14 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.

About the role

The Service Delivery Manager for IDAM Managed Services is accountable for the end-to-end delivery, operational excellence, and continuous improvement of identity and access management services for clients. This senior role ensures that IDAM solutions are delivered to the highest standards, align with client business outcomes, and leverage best-in-class cyber security practices.

Note: Only Melbourne based applicants will be considered for this role (no relocation offered).

Duties

• Own the overall client relationship for IDAM managed services, acting as the senior point of contact and escalation.
• Lead regular service reviews, QBRs, and executive updates with client stakeholders.
• Develop deep understanding of client business drivers, security requirements, and regulatory obligations.
• Manage and negotiate service level agreements (SLAs), KPIs, and contractual obligations.
• Oversee the day-to-day operations of IDAM managed services, ensuring reliable, secure, and compliant service delivery.
• Proactively monitor service performance, risk, and incident trends; drive root cause analysis and continuous improvement.
• Lead, coach, and develop a high-performing IDAM service delivery team, including technical, operations, and support staff.
• Monitor and report on service performance, utilisation and the financial health of the

Service Delivery Lead - Jira Service Management Base pay range A$120,000.00/yr - A$145,600.00/yr
Why Apply? Shape the technology strategy and build in-house infrastructure from the ground up.
Own Jira Service Management setup, automation, and workflow improvements.
Influence vendor decisions and MSP strategy.
About the Company This rapidly scaling insurance provider has earned a reputation as one of Australia's most innovative and customer-focused businesses. With a tech-forward culture and a strong engineering mindset, the company is investing heavily in building modern digital experiences and scalable platforms.
The Role We are seeking a dynamic Senior IT Infrastructure & Solutions Specialist with proven expertise in building and enhancing IT infrastructure and service delivery capability. The ideal candidate will be proactive, solutions-focused, and highly organised, playing a key role in strengthening the overall IT environment.
What You'll Do Manage the relationship with the MSP, including performance reviews, service level compliance, and escalation management.
Assess MSP deliverables and ensure they meet contractual, operational, and quality standards.
Partner with business leaders and stakeholders to identify IT needs and translate them into actionable infrastructure and service improvements.
Develop, document, and implement IT support workflows, policies, and procedures to drive consistency and efficiency.
Oversee IT infrastructure initiatives, including network, cloud, and workplace technology solutions.
Experience configuring and optimising Jira Service Management, including designing workflows, SLAs, and automation to enhance efficiency and user experience.
Manage hardware lifecycle and support, including laptops, peripherals, and meeting room facilities.
Build, configure, and optimise IT support models and workflows using appropriate tools (e.g., service desk platforms, automation tools, monitoring systems) to improve efficiency and user experience.
Act as an escalation point for complex IT support issues requiring technical and vendor coordination.
What You Bring Minimum 5 years' experience in IT support and infrastructure roles.
Minimum 3 years' experience managing MSP relationships and vendor performance.
Strong technical knowledge of IT infrastructure, networking, cloud, and workplace technologies.
Hands-on experience with business hardware lifecycle management.
Proven ability to design, configure, and enhance IT support models and workflows using service desk platforms (preferably Jira Service Management), automation tools, and monitoring systems.
Solid understanding of IT security principles (e.g., access management, patching, vulnerability management) and ability to embed them into IT support workflows.
Excellent problem-solving abilities with a focus on sustainable solutions.
Exceptional communication skills with the ability to engage technical vendors and non-technical business stakeholders.
Experience in financial services, insurance, or other regulated industries.
Relevant certifications (e.g., ITIL, Microsoft, CISSP, PMP) highly regarded.
Experience configuring and optimising Jira Service Management or similar ITSM platforms.
How to Apply Click APPLY or contact us for a confidential discussion.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Information Services

#J-18808-Ljbffr

Service Delivery Lead - Jira Service Management Base pay range

A$120,000.00/yr - A$145,600.00/yr

Why Apply?

• Shape the technology strategy and build in-house infrastructure from the ground up.
• Own Jira Service Management setup, automation, and workflow improvements.
• Influence vendor decisions and MSP strategy.

About the Company

This rapidly scaling insurance provider has earned a reputation as one of Australia's most innovative and customer-focused businesses. With a tech-forward culture and a strong engineering mindset, the company is investing heavily in building modern digital experiences and scalable platforms.

The Role

We are seeking a dynamic Senior IT Infrastructure & Solutions Specialist with proven expertise in building and enhancing IT infrastructure and service delivery capability. The ideal candidate will be proactive, solutions-focused, and highly organised, playing a key role in strengthening the overall IT environment.

What You'll Do

• Manage the relationship with the MSP, including performance reviews, service level compliance, and escalation management.
• Assess MSP deliverables and ensure they meet contractual, operational, and quality standards.
• Partner with business leaders and stakeholders to identify IT needs and translate them into actionable infrastructure and service improvements.
• Develop, document, and implement IT support workflows, policies, and procedures to drive consistency and efficiency.
• Oversee IT infrastructure initiatives, including network, cloud, and workplace technology solutions.
• Experience configuring and optimising Jira Service Management, including designing workflows, SLAs, and automation to enhance efficiency and user experience.
• Manage hardware lifecycle and support, including laptops, peripherals, and meeting room facilities.
• Build, configure, and optimise IT support models and workflows using appropriate tools (e.g., service desk platforms, automation tools, monitoring systems) to improve efficiency and user experience.
• Act as an escalation point for complex IT support issues requiring technical and vendor coordination.

What You Bring

• Minimum 5 years' experience in IT support and infrastructure roles.
• Minimum 3 years' experience managing MSP relationships and vendor performance.
• Strong technical knowledge of IT infrastructure, networking, cloud, and workplace technologies.
• Hands-on experience with business hardware lifecycle management.
• Proven ability to design, configure, and enhance IT support models and workflows using service desk platforms (preferably Jira Service Management), automation tools, and monitoring systems.
• Solid understanding of IT security principles (e.g., access management, patching, vulnerability management) and ability to embed them into IT support workflows.
• Excellent problem-solving abilities with a focus on sustainable solutions.
• Exceptional communication skills with the ability to engage technical vendors and non-technical business stakeholders.
• Experience in financial services, insurance, or other regulated industries.
• Relevant certifications (e.g., ITIL, Microsoft, CISSP, PMP) highly regarded.
• Experience configuring and optimising Jira Service Management or similar ITSM platforms.

How to Apply

Click APPLY or contact us for a confidential discussion.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services

#J-18808-Ljbffr