403 Customer Success jobs in Australia

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Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent USD$16.6m round of funding from leading VC firms, we’re geared up to supercharge our ambitious growth, and we need multiple exceptional Customer Success Managers to help us get there.

What you’ll do:

As a CSM at Heidi, you’ll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi.

• Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
• Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
• Track and improve metrics along customer journey like time-to-first-value and early activation.
• Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
• Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
• Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
• Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
• Resolve operational blockers by collaborating with product, engineering, and support teams to ensure a smooth customer experience.
• Feedback insights: Gather and share insights to influence product development and feature prioritisation.
• Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral.
• Stay ahead of trends in digital health and customer success to continuously inform your customer strategies.

What we will look for:

• 2-4+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle
• Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.
• Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
• Self-starter with a bias for action , comfortable navigating fast-paced and ambiguous environments.
• Experience in healthcare or familiar with clinical workflows (desirable, but not required)

At Heidi, we value drive and a passion for learning. If you don't meet every requirement but are excited about the role, we encourage you to apply. We want individuals who are eager to grow with us.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
• We are relentless owners, we take full accountability for our work, embracing victories and setbacks.
• We are clinical inventors , guided by an unwavering moral compass and grounded in data-driven truths.
• We are humble winners , pursuing success with a stoic determination while remaining warm and humble with each other in victory.
• We are confident explorers , welcoming uncertainty with open arms; thriving in uncharted territories and excelling in low-context environments.

Why you will flourish with us ?

• Flexible hybrid work with 3 days p/w in the office.
• Additional paid day off for your birthday and wellness days
• Full gym access in our Melbourne location and Sydney TBC.
• A generous personal development budget of $00 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development and Technology, Information and Media

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

• Drive Post-Sales Success : Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.

• Collaborate Strategically : Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.

• Mitigate Risks and Drive Value : Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.

• Focus on Key Performance Indicators (KPIs) : Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.

• Foster Strategic Alignment : Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.

• Advocate for Innovation and Continuous Learning : As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.

• Set Success Metrics and Milestones : Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.

Ideal Candidate:

The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.

To be successful in this role, you will need:

• AI driven: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Educational Background : BA/BS or equivalent required, Master’s degree preferred.

• Experience : A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).

• Leadership Expertise : Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.

• Business Acumen : Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.

• Cross-Functional Leadership : A history of working across multiple functions and driving alignment in large, matrixed environments.

• C-Level Relationships : Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.

• Adaptability : Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.

• Execution Focus : Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.

• Collaboration and Communication : Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.

• Customer Focus : Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Mytra’s Commercial team is looking for a passionate and strategic customer leader to build and lead our Customer Success function—ensuring we deliver exceptional customer experiences from first interaction to long-term adoption and expansion.

As the Director of Customer Success & Account Management , you’ll lead the strategy and execution of customer engagement across their entire lifecycle—from initial pre-sale interaction, through onboarding, deployment, and ongoing support. You’ll be the connective tissue between Sales, Solutions, Product, and Deployment, owning customer KPIs, surfacing insights, and driving commercial impact through satisfaction, expansion, and retention.

• Stand up Mytra’s first customer success framework—including onboarding, health scoring, QBRs, and satisfaction metrics.
• Define and operationalize customer KPIs (uptime, adoption, satisfaction, NPS) and use them to drive cross-functional decisions.
• Lead expansion efforts within a Fortune 500 customer, collaborating with sales and product to turn a pilot site into a multi-site rollout.
• Build internal escalation playbooks and response processes to de-risk churn and increase customer trust.
• Partner with the Product and Engineering teams to develop a roadmap prioritization process driven by real-world customer feedback.
• Hire and lead Mytra’s first Account Managers as the team scales.

• You’re very comfortable managing strategic customer relationships and have experience leading customer success or account management at an enterprise automation or hardware company.
• You’ve worked directly with executive stakeholders on both the customer and internal side, and you know how to balance technical depth with business context.
• You are excited about building from scratch—processes, systems, and teams—and can scale as the business grows.
• You can own and report on customer KPIs and use them to influence product decisions and commercial strategy.
• You’ve collaborated with cross-functional teams (Sales, Solutions, Product, Deployments) and know how to bring alignment to the customer journey.
• You understand automation, supply chain, or robotics environments and how to drive long-term adoption in operational environments.
• You have excellent communication skills and a bias toward structured thinking, empathy, and ownership.

You’re encouraged to apply even if you can’t take on every example project in its totality. We work closely and collaboratively at Mytra - No one takes on projects alone. We seek people who are eager to work together, learn new things, and bring unique perspectives.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

TheCustomer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

• Drive Post-Sales Success : Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
• Collaborate Strategically : Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
• Mitigate Risks and Drive Value : Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
• Focus on Key Performance Indicators (KPIs) : Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
• Foster Strategic Alignment : Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
• Advocate for Innovation and Continuous Learning : As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
• Set Success Metrics and Milestones : Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.

Ideal Candidate:

The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.

To be successful in this role, you will need:

• AI driven: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Educational Background : BA/BS or equivalent required, Master’s degree preferred.
• Experience : A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
• Leadership Expertise : Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
• Business Acumen : Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
• Cross-Functional Leadership : A history of working across multiple functions and driving alignment in large, matrixed environments.
• C-Level Relationships : Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
• Adaptability : Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
• Execution Focus : Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
• Collaboration and Communication : Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
• Customer Focus : Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Help leading retail brands unlock the power of their customer data.

Lexer is the Customer Data & Experiences Platform (CDXP) trusted by iconic brands like Optus, Zimmermann, Lorna Jane, Hairhouse and The Upside. We're now seeking an experienced and commercially minded Customer Success Director to join our team in Sydney and lead the success of our retail clients.

As a senior leader, you’ll drive deep client relationships, deliver measurable outcomes, and lead strategy, growth, and renewals. You’ll work cross-functionally across product, sales, solutions and support — and be a trusted advisor to some of the most innovative retail marketers in the region.

Essential skills and experience needed:

• ~10 years’ experience in retail marketing, digital media, or advertising
• Proven success leading client relationships in fast-paced environments
• Strong commercial acumen, with a focus on ROI and client outcomes
• Strategic thinking, with a track record of driving growth and retention
• Excellent communication, presentation and leadership skills
• Experience managing and mentoring team members
• A data-driven mindset and comfort with digital platforms/tools

Essential duties may include:

In your first 30 days and beyond:

• Meet your team and cross-functional leaders across the business
• Review KPIs and embed yourself in our delivery process
• Learn the Lexer platform and lead a CDP training session
• Build context on your clients, accounts and strategic goals
• Join key internal and client meetings to understand current state
• Establish your operating rhythm and leadership cadence

By 3 months:

• Deliver quarterly business reviews (QBRs) for all key clients
• Finalise strategic account plans and map deliverables to KPIs
• Identify at-risk accounts and implement action plans
• Lead onboarding for a new client
• Participate in team/culture events and rituals

By 6–9 months:

• Own the renewal process, driving NRR of 90%+
• Deliver growth plans and identify new opportunities
• Achieve NPS 8+
• Present internal case studies and playbooks to lift team capability
• Contribute to internal planning and roadmap development

Beyond 12 months:

• Lead account expansion and achieve net revenue growth
• Deliver strong satisfaction scores from clients and direct reports
• Cement your role as a strategic leader and industry expert

About Lexer

Lexer helps brands and retailers drive incremental sales.

We do this by providing data, software, and services that deliver an enriched customer view and all the tools required to genuinely understand and engage with customers at every stage of their journey, online and offline. With extensive, cross-functional experience in retail, technology, and advertising, our team has the talent and insight to build innovative products and provide exceptional service with a human touch.

We value team members who are:

Sharp ️ Dependable Proactive High-value ️ Caring Playful

We are a private Australian-founded company with a team of 65+ across Melbourne, Sydney, Vietnam, Singapore, and the USA working with about 90+ brands in Australia, Asia, and the USA.

We're growing fast, so reach out soon to join our values-driven, life-friendly team for the opportunity to do your best work.

Lexer is an equal opportunity employer

At Lexer, we believe in bringing your whole self to work. We don't just accept difference, we love and celebrate it. We make hiring and employment-related decisions based on a person's experience, qualifications, performance, and passion.

We celebrate all cultures, linguistic backgrounds, abilities, races, genders, sexual orientations, as well as family and carer responsibilities. We do not discriminate against any candidate or employee for these reasons or any other reason protected by law.

Some roles are subject to a background and criminal history check, where this is a security requirement. Any information we collect about you is subject to Lexer's Privacy Policy

We encourage all applicants to apply, including those seeking flexible working options. We will consider requests for flexible work options wherever reasonably possible.

About the Role

As a Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As a CSM, you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.

Location - North Sydney, NSW Hybrid Remote - meaning in office 3+ times per week, typically Monday, Wednesday, and Friday (plus additional days as required)

What You’ll be Doing

• You will be responsible for growing your individual book of business within your portfolio of existing accounts

• Proactively engage and reach out to your accounts on a regular basis

• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities

• Communicate with customers and react to client requirements quickly and efficiently

• Analyze and understand the customer needs to present a solution that meets the customer requirements

• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities

• Research and document relevant contact information for existing leads in Salesforce

• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately

• Maintain knowledge of market conditions and competitive activities

• Other duties as needed

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project

• confidence, and overcome objections

• As customer advocate and product expert you excel at influencing and inspiring customers

• Polished verbal and written communication skills

• Resilient and calm, you are able to guide customers through issues and escalations

• You have a proven track record in achieving and maintaining sales targets

• You have extensive IT knowledge

• Bachelor’s degree (preferred)

• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• We are a collaborative, kind, and curious community

• We prioritize your work/life balance offering a hybrid work environment and free in-office lunches throughout the week

• We reward your work with opportunity for growth and advancement

• Grow personally and together with one of the fastest growing companies globally

• Develop your skills through our renowned training platform

• Receive competitive compensation

• Collaborate with an amazing international workforce

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

#LI-MB1

#LI-Hybrid

#BI-Hybrid

ABOUT THE ROLE:

Pearson is looking for a Customer Success Manager with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral in building trusted relationships with educators, providing expert guidance and specialist technical training, and coordinating with internal teams to support the customers' strategic goals, and our business and commercial outcomes. You are proactive, adaptable, results-driven, and customer-centric, with a desire to make a lasting and measurable impact.

OUR TEAM:

Higher Education - The Higher Education division provides quality courseware and innovative digital learning solutions that support learners and educators in the higher education sector. Reporting to the Director, Sales and Customer Success, the Customer Success Manager is part of a small, dedicated Customer Success team. You will work across an assigned territory of Higher Education accounts to ensure educator success and satisfaction with Pearson’s innovative digital platforms, content and services.

As Customer Success Manager (CSM), you will:

• Have a passion for higher education, lifelong learning and Pearson's mission.

• Act as a trusted advisor for Pearson, being an expert in our product portfolio, leading with digital and online learning technologies.

• Engage, maintain and build trusted relationships with key university stakeholders, such as lecturers, academics, faculty staff, and teaching and learning staff.

• Build territory knowledge, ensuring alignment of Pearson products with customer goals, academic programs and strategic outcomes.

• Understand product functionality, features, and best practices across all Pearson HED digital products.

• Excel in project management and prioritization, with the capacity to manage multiple customers, think ahead and solve problems.

• Provide implementation and integration set up with the institution's LMS and IT stakeholders.

• Proactively onboard, engage and support our customers, primarily university lecturers, through all phases of the customer journey.

• Develop and execute customer success strategies, using an engagement model and customer milestones, to drive product adoption and maximize customer value.

• Provide ongoing specialist digital training and strategic advice to customers, helping them align product use with their goals and maximize ROI.

• Manage and maintain customer data to ensure Smartsheet and CRM data integrity (Sales Force), and OKR tracking visibility.

• Ability to analyze customer usage data and trends to understand product engagement, and insights for improving customer experience.

• Ability to analyze customer data, and usage trends for strategic and commercial success.

• Address customer inquiries and issues promptly, coordinating with tech support teams as needed to ensure swift resolutions.

• Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services

• Monitor customer health metrics, success KPIs, opportunities, risks, ensuring alignment with leadership and business goals, and performance OKRs.

• Ensure high customer retention and satisfaction NPS levels by delivering exceptional service and support.

• Identify opportunities for upselling additional products or services and work with sales on renewals to drive revenue growth.

• Gather feedback and insights from customers to drive product and service improvements.

• Contribute to success Playbooks, and resources to drive business improvement initiatives and optimize results.

• Collaborate closely with Sales to ensure strategic alignment, and prioritization, across activities that support customer adoption, retention, expansion and advocacy.

• Collaborate internally with Sales, Sales Operations, Customer Service, Marketing and Product on key initiatives, campaigns, feedback and reporting requirements.

• Provide digital training as required to internal and external stakeholders.

• Maintain knowledge of industry trends, Higher Education market insights, and competition.

CANDIDATE PROFILE:

To be successful in this role, you will ideally have:

• A Bachelor's degree or equivalent experience

• 2+ years’ experience in a customer success or related client-facing account management role.

• Experience with education market, educational software and Learning Management Systems (LMS)

• Teaching or training experience in the higher education or education technology sector is highly regarded.

• Savvy with digital technologies, with the ability to train, support and present to customers effectively.

• Excellent interpersonal and communication skills, with the ability to build and maintain customer relationships and work cross functionally.

• Excellent problem solving and critical thinking skills, with a customer mindset and a proactive and accountable approach.

• Ability to organize, prioritize, complete activities and meet deadlines daily.

• Champion a growth mindset, with adaptability for evolving business priorities.

• Proficiency in learning or digital technologies, including Windows, MS Office, and experience leveraging CRM systems (Salesforce), or Smartsheet to drive efficiency and effectiveness.

• The role is Sydney-based, managing a diverse territory encompassing Universities and higher education providers in New South Wales. This role is primarily remote but, at times hybrid, requiring flexibility for strategic campus visits at key points in the academic calendar, or office meetings.

• Flexibility to occasionally attend global meetings, training, kick-offs as well as other business-related meetings, outside of office hours.

• There may be interstate or overseas conference travel.

• Driver's license and vehicle is required

BENEFITS:

• Bonus leave day, to invest in your learning

• Volunteer days to give back to the community

• Flexible hybrid working

WHO WE ARE:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Job Family: GO_TO_MARKET

Organization: Higher Education

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 20388

This range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

A$90,000.00/yr - A$20,000.00/yr

Direct message the job poster from Kaliba

Are you a lawyer with 3–5 years’ experience looking to step away from traditional legal practice and into the fast-moving world of technology?

We’re representing a high-growth, global SaaS company that is transforming the way legal teams and businesses manage contracts through market-leading AI and they’re looking for a Customer Success Manager with a legal background to join their expanding team.

This is your opportunity to apply your legal expertise in a commercial, tech-driven environment where you’ll work directly with customers across law firms, corporates, and global enterprises to drive product adoption, maximise value, and help transform how legal work gets done.

Key Responsibilities

• Build deep, consultative relationships with a diverse range of clients — from international law firms to global brands
• Lead onboarding and rollout projects across enterprise and mid-market accounts
• Conduct product training, advise on best practices, and champion user adoption
• Work cross-functionally with Sales, Product, and Support to deliver customer success outcomes
• Act as the voice of the customer, influencing product roadmap and internal process improvements

Ideal Background

• 3–5 years' experience as a qualified lawyer (top-tier firm or in-house legal team preferred)
• Bachelor’s or Master’s degree in a scientific, analytical, or technical field with a distinction average (or country equivalent)
• A genuine interest in legal technology and innovation
• Exceptional communication and relationship-building skills
• Comfortable working in a customer-facing, commercial environment
• Strong problem-solving abilities and a detail-oriented approach

What’s on Offer

$120k base + super + bonus

• Seniority level Associate

• Employment type Full-time

• Job function Consulting and Sales
• Industries Software Development, IT Services and IT Consulting, and Technology, Information and Media

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About Audience Republic

Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume.

What You’ll Do

As a CSM, you’ll manage a portfolio of customers across Australia & New Zealand driving retention, expansion, and product adoption. You’ll work with venues, festivals, concert promoters, and artists to optimize their use of Audience Republic and grow their businesses.

Your key responsibilities include:

• Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation.
• Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
• Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
• Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
• Collaboration & Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with Product and Support.
  
  

Who You Are

We’re looking for someone who is:

• Experienced in SaaS Customer Success – At least 3+ years in a Customer Success role within a SaaS company.
• Startup-Proven – Comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
• Ownership-Driven – Takes full responsibility for managing their book of business like an entrepreneur.
• Industry Knowledge (Nice to Have) – Experience in the music or events industry is a plus but not required.
  
  

How We Work

These aren’t just values—we live by them:

• #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
• #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
• #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
• #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.