4 Helpdesk Support jobs in Australia
IT Helpdesk Support
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PMB Defence is headquartered in Osborne, South Australia, in the heart of the Naval Shipbuilding precinct. We are globally recognised as a leader in the manufacture of submarine battery systems. Our story began in 1989, delivering and supporting the main storage batteries for Australia’s Collins Class Submarines, and since then, we have significantly expanded our operations, securing various domestic and international contracts.
We proudly serve customers in Australia, Canada, the United Kingdom, and various other international markets, offering traditional (lead-acid) and new technology (nickel zinc and lithium) submarine battery systems, products, services and solutions.
Our commitment to excellence and innovation in the defence sector has been acknowledged through numerous accolades. In 2022, PMB Defence was honored with the SME of the Year award at the Australian Defence Industry Awards, followed by the prestigious Export Business of the Year Award in both 2023 and 2024, underscoring our dedication to delivering high-quality solutions, products, support and services to our clients worldwide.
About the role
To support the next phase of the PMB Defence journey, an opportunity now exists for an experienced IT Helpdesk Support person to be part of our family.Operating within a small IT team, this role will support the wider business and is responsible for customer contact, Level 1, and Level 2 issue resolution, and performing tasks at the direction of the Systems Administrator and IT Manager.
This is an excellent opportunity to further your IT career in the defence sector with an Adelaide-based business.
Key responsibilities will include:
Responding to queries via chat, email, or phone.
Entering incident / issues into ticketing system.
Continually updating tickets and registries. Ensuring SLAs are met.
Compliant with Essential 8 and Cyber Essential Plus.
Training other staff members in troubleshooting and diagnosing problems.
Providing technical assistance for questions and problems where appropriate and escalating tickets where necessary.
Resolving problems with networks and other computer systems.
Diagnosing system errors and other issues.
Following up with customers to ensure full resolution of issues.
Running reports to analyse common complaints and problems.
Installing or changing software to fix issues.
Remotely accessing hardware or software for clients to make changes and fix problems.
Review and update documentation for policies, procedures, standards, and guidelines.
Support the development and delivery of security awareness training programs for employees.
Monitor security logs and alerts to identify potential security incidents and report them to the appropriate team members.
Research and evaluate applications and services for use by the organisation.
Provide a matrix when possible, detailing features within each different application or service.
Assistance with the deployment and upkeep of the workstations’ security and infrastructure.
Assist with vulnerability assessments and penetration testing for specific applications, services, networks, and servers as required.
Assist with application/tools including but not limited to Active Directory, Office 365, SIEM, IPS, SDP, e-mail gateway protection, and DLP tools.
Record and track IT security incidents, including but not limited to copyright violations, compromised accounts, e-mail threats, and abuse reports from various sources.
Analysing and resolving technical and application problems.
Actively participate in design meetings with the development team.
Other duties as assigned.
The successful candidate will have:
Tertiary qualifications, i.e., Bachelor of Information Technology is highly desirable. Along with experience in Microsoft Windows Server Fundamentals.
Proven experience in an IT Helpdesk role is essential. Ideally within a defence or corporate environment.
SOE Creation and Deployment.
Basic understanding of ITIL.
Strong computer skills and the ability to troubleshoot and Diagnose Problems.
Familiarity with both PC systems and Apple Mobile Device Hardware & their respective Operating Systems.
Experience with Network Repairs and Analysis.
Good Customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience.
Excellent writing and editing skills.
Great interpersonal skills.
Pre-requisites
Be eligible to successfully obtain and maintain a NV1 Australian Defence Security Clearance (must be an Australian Citizen)
Hold a current police clearance and driver’s licence.
Participate in our on-call roster.
Ability to successfully pass a pre-employment medical and Drug & Alcohol screen.
Working at PMB
At PMB we are proud of our culture of inclusiveness with a clear focus on our people. PMB provide our team members with a variety of benefits including:
Flexible working and WFH opportunities
Access to PMB Perks for you and your family – our very own employee benefits, discounts, rewards and recognition, and wellness platform, with hundreds of discounts available through retail, travel, entertainment, food/dining + more, and a platform of recipes, workouts, and meditations
Company supplied iPhone.
Referral bonus
Company supported active Social Club
Corporate discounts on local businesses
Employee assistance program
Salary continuity insurance (if you join PMB’s default superannuation fund)
Salary sacrifice and novated lease options
Paid parental leave.
PMB branded clothing allowance
Discounted banking and insurance
Free barista style coffee, tea, and fresh fruit
How to apply
Please submit your application, including a cover letter and resume, via SEEK.
PMB Defence is a 2025 Circle Back Initiative Employer and commit to respond to every applicant.
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Your application will include the following questions:
- How many years' experience do you have as an Information Technology Helpdesk Role? Which of the following statements best describes your right to work in Australia? Have you completed a qualification in ICT? Do you have a current Police Check (National Police Certificate) for employment? Do you hold Australian Security Clearance? What's your expected annual base salary? Are you willing to undergo a pre-employment medical check?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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#J-18808-LjbffrIT Helpdesk Support
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Applications are sought from suitably qualified and experienced IT Helpdesk Support to join the IT Team at the Howard Springs campus on a permanent, full-time basis.
The IT Helpdesk Support plays a key role in providing first-level IT support to staff, students, and parents, ensuring efficient and effective delivery of IT services across the College. Reporting to the IT Manager, the role supports the maintenance of hardware, software, network systems, and user accounts, while also assisting in troubleshooting and equipment setup.
The successful candidate will have strong technical knowledge, a proactive approach to problem-solving, and a commitment to excellent customer service. They will contribute to improving user experience, maintaining College IT systems, and supporting broader IT projects.
What We Offer
- Permanent full-time position
- Salary: $65,771 gross per annum + 12% super + 6 weeks annual leave + free carparking
Applications close: Wednesday, 6 August 2025
Applications may be assessed as they are received, and applicants may be contacted for an interview before the deadline.
For more information about the college, please visit: #J-18808-Ljbffr
Tech Support / Helpdesk - Level 1-2
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Sshh! Can You Keep a SECRET?
Specialist Helpdesk / Technician | Windows 10/11
Williamtown, NSW
12 Month Contract (Potential to Extend)
NV1 Clearance Required
Ready to put your tech skills to work. under wraps?
Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.
Why this role?
- Long-term career potential: Start on contract, with future opportunities for permanency.
- Security-cleared? You’re already in rare company—this role opens doors to future opportunities.
- Work on impactful projects with real-world importance.
- Provide IT support and troubleshoot moderately complex delivery systems or network issues.
- Escalate and coordinate with vendors on hardware or networking problems.
- Assist with configuration management of basic computing delivery systems.
- Ensure documentation is kept up to date and aligned with policies and procedures.
- Respond to service desk tasks and support tickets in a timely, professional manner.
- Ensure IT operations meet industry standards and compliance requirements.
3+ years' experience in PC support, specifically Windows 10/11 environments
Strong understanding of networked PCs and peripherals
Excellent communication and troubleshooting skills
Certificate-level IT qualifications (and ideally 4+ years' relevant experience)
Ability to work independently, take initiative, and follow through
NV1 clearance (Australian Citizens only)
Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call
Valid driver’s license
Bonus points if you
- Have experience in secure environments
- Thrive in fast-paced, high-trust teams
- Love tech but also like keeping things hush-hush
Top-secret tech support isn’t for everyone. But if you’ve got the clearance, we’ve got the opportunity.
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IT Support Helpdesk and On-site Support
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Job Descriptions
Trucell is an established IT services company based in Australia, specializing in providing tailored solutions to radiology practices, including managed IT services, diagnostic monitors, and healthcare-specific technologies. With over 15 years of experience and a team of 21 employees, Trucell has a proven track record of supporting radiology practices with innovative solutions. We are now expanding our operations to Chile and looking to establish ourselves as a trusted provider for radiology IT services and diagnostic monitors in the region
Job DescriptionTrucell is seeking an individual with an outstanding attitude and strong IT skills to join our team as a Field and Support Desk Technician in Western Australia. In this role, you will:
- Supportour Business Development Manager based in Western Australia with local sales projects and local support.
- Attend to jobs locally, ensuring high-quality service delivery to our clients.
- Collaborate with our 15-strong technical team, providing and receiving support for various tasks and requests.
- Initially work from home, transitioning to an office environment as we establish a physical presence in Western Australia.
Experience and Education:
- MUST HAVE 1 year of IT experience.
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.
- Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are highly desirable.
Technical Skills:
- Strong proficiency in configuring, installing, monitoring, supporting, and managing ICT environments.
- Experience with network configuration and troubleshooting.
- Familiarity with cloud services (e.g., AWS, Azure) and virtualisation technologies.
- Proficiency with Windows and Linux operating systems.
- Provide Tier 1/2 technical support.
- Ability to triage and escalate incidents according to policies and procedures.
Operational Abilities:
- Follow defined service quality standards, occupational health and safety policies and procedures to ensure high-quality, safe services and workplaces.
- Provide operational support (on-site and remote) to client sites as required.
- Provide training in the desktop environment and applications to end users where required.
- Develop and maintain ICT documentation, including knowledgebase articles and work instructions.
- Prioritise tasks, meet deadlines, and manage workflows to ensure tasks are completed in a client-focused manner within defined service levels.
- Conduct thorough investigation and diagnosis of incidents, providing timely remedial action to ensure agreed service levels are maintained.
- Update, maintain, and work within procedures for the maintenance of one or more technical domains.
Soft Skills:
- Provide excellent customer service with effective organisational and communication skills.
- Ability to negotiate, advise, and work collaboratively with others to reach decisions.
- Strong analytical and problem-solving skills.
- Ability to work independently and in a team environment.
- Excellent time management and organisational skills.
- Strong written and verbal communication skills.
- Strong attention to detail and a commitment to delivering high-quality work.
- Ability to learn new technologies quickly and adapt to changing environments.
Additional Requirements:
- Meet enterprise service levels by applying ITSM processes.
- Experience with help desk and remote support tools.
- Be part of an exciting international expansion, driving growth in a new market.
- Work with a supportive Australian team and industry-leading partners like LG.
- Opportunity to shape the future of radiology IT services in Chile.
- Competitive salary and opportunities for growth as the business develops.
How to Apply:
Please send your resume and a cover letter detailing your experience and vision for growing Trucell’s business in Chile to (Email Address).
Note: This role is critical to our expansion, and the selected candidate will play a pivotal role in establishing Trucell’s reputation as a trusted provider for radiology IT services in Chile. We are also employing a local IT Field Technician to provide technical support and work closely with the BDM to meet customer needs effectively.
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